{"id":1623565,"url":"https://alion.io/job/conduent-call-center-agent","title":"Call Center Agent","company":{"id":1772445,"name":"Conduent","domain":"conduent.com","url":"https://alion.io/company/conduent-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":26,"ghost_share":0,"stale_share":0.962,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Honolulu, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":39520,"max":41600,"currency":"USD","period":"year","gross":null,"usd_annual":41600},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-04T16:20:14Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T12:47:35Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Call Center Agent\nLocation: Onsite - Honolulu, HI\nPay Rate: $39,520-$41,600/yr.\nEmployment Type: Full time\nShift Information: 7:30 am - 5:00 pm, Monday - Friday\nJob Summary:\nWe’re hiring a Call Center Agent you will be supporting our client’s customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service where you'll play a key role in delivering exceptional customer service and resolving complex customer inquiries. In this position, you will handle escalated customer issues, provide high-quality service support in a fast-paced call center environment. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration and resolve inquiries and deliver positive customer experience while meeting performance goals.\nKey Responsibilities:\nYou will actively listen to our clients’ customers; by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them\nYou will not only be there to help customers with their accounts, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.\nRespond to all administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems\nIdentify customer needs to ensure the customer is provided with complete and accurate information\nProcess required transactions via mainframe or web-based applications\nMaintaining a thorough knowledge of the company and client programs, policies, and technology\nCommunicate effectively in a warm and empathetic manner\nMaintaining a thorough knowledge of the company and client programs, policies, and technology\nProviding support to other positions/operations in cases of heavy workloads or absences\nProvide calm conflict resolution and problem resolution for frustrated customers\nThe ability to convey complex information in clear and concise terms to ensure customer understanding\nStrong work ethic\nEffective and accurate written and verbal communication skills\nRequired Qualifications:\nMust be 18 years of age or older.\nHave a High School Diploma or an equivalent of education required.\nMust be able to submit to a pre-employment screening.\nHave legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.\nOne or more years in Call Center Environment/Customer Experience\nTwo or more years Medicaid or medical insurance experience\nCall center experience in telephone customer service or related experience.\nComfortable working within established processes and procedures.\nMust be able to commit 100% attendance during training period\nLift and shift up to 50 lbs.\nMust type at least 50 WPM.\nPreferred Qualifications:\nStrong customer service, communication, and problem-solving skills.\nExperience handling escalated customer concerns and complex issues.\nPositive and energetic attitude.\nAbility to communicate clearly and confidently.\nAbility to multi-task and manage time effectively.\nAttestation to detail, grammar, and spelling accuracy.\nOne year of medical insurance or medical office experience, preferred.\nComputer system experience with data entry and database documentation knowledge.\nExperience handling inbound customer support calls.\nProficient with words and sheets\nSelf-motivated with an outgoing, positive, energetic attitude\nStrong skills with Microsoft Office Suite to create presentations\nPossesses excellent public speaking, communication, and presentation skills\nAbility to multi-task, manage time and workload effectively with situation to detail \nAbility to adapt to and incorporate new technologies, analyze new situations and apply problem-solving skills\nWhat We Offer:\nPay Rate is $39,520-$41,600/yr.(Bi-weekly pay), which may be your state’s minimum wage. Please take this into consideration when applying.\nBenefits from day one (medical, dental, vision) for eligible roles.\nPerkSpot - Employee discount program.\nPaid time off and holidays.\nPaid training.\nCareer growth and advancement opportunities. \nSupportive and inclusive work environment. \nNo weekend.\nPositive employee friendly culture\nFull-Time: 7:30 am - 5:00 pm, Monday - Friday (Flexible hours based on coverage needed)\nApply now and make an impact from day one\nPay Transparency:\nPay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. 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