{"id":2731153,"url":"https://alion.io/job/conduent-call-center-representative-2","title":"Call Center Representative","company":{"id":1772445,"name":"Conduent","domain":"conduent.com","url":"https://alion.io/company/conduent-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":26,"ghost_share":0,"stale_share":0.962,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T15:26:23Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-24T04:00:51Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Call Center Representative\nLocation:\nMilwaukee, WI, Onsite\nPay Rate:\n$17/HR\nEmployment Type:\nFull-Time,\nShift Information:\n8am-4:30 pm or last call waiting in Queue- Monday-Friday\nJob Summary:\nAs aFull-Time Call Center Representative, youwillbe responsible for answering inbound callsregardingchild support receipts and disbursements handle standards in a fast-paced, large call volume environment.Utilize multiple computerized systems, multi-tasking, and document each call. Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures.Gatherinformation andresearch/resolve inquiries.Callers about the services available and assess caller's needs.\nKey Responsibilities:\nProvide professional customer service support via inbound calls \nHandle high-volume call center interactions efficiently and accurately \nResolve customer inquiries, issues, and complaints in a timely manner \nMaintain accurate records through data entry and system updates \nFollow company processes, compliance standards, and quality guidelines \nMeet productivity, attendance, and performance metrics \nCollaborate with team members to improve customer satisfaction \nRequired Qualifications:\nHigh school diploma or GED required \nStrong communication and customer service skills \nAbility to work in a fast-paced call center environment \nBasic computer skills and ability to navigate multiple systems \nReliable attendance and strong work ethic \nBackground check \nPreferred Qualifications:\nPrevious call center or customer service experience \nExperience handling inbound customer support calls \nBilingual skills (if applicable) \nWhat We Offer:\nCompetitive hourly pay \nBenefits from day one (medical, dental, vision) for eligible roles \nPaid time off and holidays \nPaid training \nCareer growth and advancement opportunities \nSupportive and inclusive work environment \nApply now and make an impact from day one\nPay Transparency:\nPay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00 per hour which may be below your state's minimum wage.Please take this into consideration when applying.","description_format":"text","description_chars":2746,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payroll Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-16T18:00:53Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.621,"p_room":1,"age_days":7,"expected_fill_days":28,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/conduent-call-center-representative-2","json_url":"https://alion.io/job/conduent-call-center-representative-2.json","meta":{"generated_at":"2026-10-24T11:10:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15808,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1772445},"rest":"https://alion.io/mcp/rest/get_company?id=1772445"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconduent-call-center-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconduent-call-center-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconduent-call-center-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/conduent-call-center-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconduent-call-center-representative-2"}]}