{"id":3124308,"url":"https://alion.io/job/conduent-child-support-call-center-agent-4","title":"Child Support Call Center Agent","company":{"id":1772445,"name":"Conduent","domain":"conduent.com","url":"https://alion.io/company/conduent-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":36,"ghost_share":0,"stale_share":0.944,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["East Lansing, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-22T21:05:06Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T19:45:48Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Title\nChild Support Call Center Agent\nLocation:\nHybrid, E. Lansing, MI [Work onsite for training and the probationary period] [After training WFH- Based on performance]\nPay Rate:\n$18.00\nEmployment Type:\nFull-Time\nShift Information:\nMonday-Friday 8 am-4:30 pm est.\nJob Summary:\nThe Call center agent will handle inquiries for Michigan Department of Human Services Office of Child support and the services it provides via inbound calls.While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.\nKey Responsibilities:\nInbound Call Center - The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call. \nAnswers questions on various issues such as child support payments history and account histories. \nResets Personal identification of callers unable to self-serve in the Interactive Voice Response system. \nGathers information, research/resolves inquiries, and appropriately documents customer calls. \nAbility to read and interpret documents on file. \nUnderstand and retain a large amount of information. \nAssociates should have the skills to answer and respond professionally to escalate calls, should they arise. \nCommunicate appropriate options for resolution promptly \nReview the customer needs and inform customers of services and resources available to them. \nRequired Qualifications:\nRequirements \nHigh School diploma or GED \nBackground and Fingerprinting \n2 years of high-volume call center\n1 year experience in payments with data entry\nComputer system knowledge. \nKnowledge/experience with word, excel, file directories, SharePoint and outlook. \nTyping WPM 30\nExperience working with dual monitors. \nWhat We Offer:\nCompetitive hourly pay \nBenefits from day one (medical, dental, vision) for eligible roles \nPaid time off and holidays \nPaid training \nCareer growth and advancement opportunities \nSupportive and inclusive work environment \nApply now and make an impact from day one\nPay Transparency:\nPay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. 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