{"id":1622980,"url":"https://alion.io/job/conduent-customer-experience-associate-ii","title":"Customer Experience Associate II","company":{"id":1772445,"name":"Conduent","domain":"conduent.com","url":"https://alion.io/company/conduent-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":81,"open_postings":21,"ghost_share":0,"stale_share":0.952,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":426},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T13:04:01Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-11T01:37:32Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Customer Experience Associate II\nLocation: 2822 General Hudnell Dr., San Antonio, TX 78266 (Onsite)\nPay Rate: $16.00/hour\nEmployment Type: Full-Time\nShift Information: Must be available to work any 8-hour shift, Monday through Sunday\nJob Summary:\nWe’re hiring an Onsite Customer Experience Associate II in San Antonio, TX to provide high-quality customer service support in a fast-paced call center environment. In this role, you will handle inbound customer calls, resolve inquiries, and deliver a positive customer experience while meeting performance goals.\nKey Responsibilities:\nProvide professional customer service support via inbound calls\nHandle high-volume call center interactions efficiently and accurately\nResolve customer inquiries, issues, and complaints in a timely manner\nMaintain accurate records through data entry and system updates\nFollow company processes, compliance standards, and quality guidelines\nMeet productivity, attendance, and performance metrics\nCollaborate with team members to improve customer satisfaction\nRequired Qualifications:\nHigh school diploma or GED required\nRequires a minimum of six months experience in call center, customer service, or dispatch work.\nStrong communication and customer service skills\nAbility to work in a fast-paced call center environment\nBasic computer skills and ability to navigate multiple systems\nReliable attendance and strong work ethic\nAbility to successfully complete a background check, credit check, and security fingerprinting\nWhat We Offer:\nCompetitive hourly pay\nMonthly incentive opportunity of up to $350 after training by meeting performance metrics\nNight or weekend differential, based on shift worked \nBenefits from day one (medical, dental, vision) for eligible roles\nPaid time off and holidays\nPaid training\nCareer growth and advancement opportunities\nSupportive and inclusive work environment\nTraining Requirements:\nComplete a mandatory 3-week paid training program (Week 1 classroom training; Weeks 2-3 supported call handling). \nMaintain an average quiz score of 80% or higher and complete all required E-Learning courses.\nApply now and make an impact from day one\nLooking for more information?\nWe’re happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It’s a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you. Landing Page: About Call Center Representative Role in San Antonio & Puerto Rico\nPay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00, which may be below your state's minimum wage. Please consider this when applying.","description_format":"text","description_chars":3366,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T20:52:17Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.649,"p_room":0.9,"age_days":8,"expected_fill_days":16,"reasons":["conf:1","stale_co","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/conduent-customer-experience-associate-ii","json_url":"https://alion.io/job/conduent-customer-experience-associate-ii.json","meta":{"generated_at":"2026-10-11T02:53:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":207,"day_limit":5000,"remaining_today":4793,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1772445},"rest":"https://alion.io/mcp/rest/get_company?id=1772445"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconduent-customer-experience-associate-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconduent-customer-experience-associate-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconduent-customer-experience-associate-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/conduent-customer-experience-associate-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconduent-customer-experience-associate-ii"}]}