{"id":2094531,"url":"https://alion.io/job/conduent-customer-experience-associate-iv-4","title":"Customer Experience Associate IV","company":{"id":1772445,"name":"Conduent","domain":"conduent.com","url":"https://alion.io/company/conduent-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T13:48:27Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T22:40:32Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Track Description:\nPerforms business support or technical work, using data organizing and coordination skills.\nPerforms tasks based on established procedures.\nIn some areas, requires vocational training, certifications, licensures, or equivalent experience.\nGeneral Profile\nProficient in a range of operational processes through prior job-related experiences and training.\nCompletes assignments and guides the work of peers and other team members.\nMay work cross-functionally, in different areas when necessary.\nProposes improvements to processes and methods.\nWorks within established procedures and practices.\nFunctional Knowledge\nHas developed skillset in a range of processes, procedures, and systems\nActs as a technical expert in an area.\nBusiness Expertise\nUnderstanding of how teams integrate and work best together to support the achievement of company goals\nImpact\nImpacts own team and other teams whose work activities are closely\nImpacts the end-user for a more efficient and pleasant experience.\nLeadership\nServes as a team head and may allocate work.\nMay give subject matter guidance to junior team members.\nProblem Solving\nAbility to problem-solve, allowing for evaluation of issues and solutions to provide the best outcome for the client and end-users.\nInterpersonal Skills\nExchanges ideas and information effectively.\nWarm and patient demeaner, showing empathy and understanding to the end user.\nResponsibility Statements\nProvides customers with information that is specialized and communicated in warm empathetic manner.\nAssesses calls to provide service immediately, be transferred, or require follow-up for client resolution.\nIdentifies customer needs by referring to case notes, examining each as a specific case\nHandles escalated transactions where the front line has exhausted all options or when the customer insists on speaking with a manager or the corporate office.\nProvides customers with information that is specialized and communicated in warm empathetic manner.\nGathers all necessary information to update the database\nExplains company policies to customers as required\nGuides end-to-end resolution of customer issues, seamlessly and efficiently\nSupports and mentors less experienced team members\nPerforms other duties as assigned\nComplies with all policies and standards","description_format":"text","description_chars":2305,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T16:16:47Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.675,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["conf:0","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/conduent-customer-experience-associate-iv-4","json_url":"https://alion.io/job/conduent-customer-experience-associate-iv-4.json","meta":{"generated_at":"2026-10-13T02:03:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3094,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1772445},"rest":"https://alion.io/mcp/rest/get_company?id=1772445"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconduent-customer-experience-associate-iv-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconduent-customer-experience-associate-iv-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconduent-customer-experience-associate-iv-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/conduent-customer-experience-associate-iv-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconduent-customer-experience-associate-iv-4"}]}