{"id":1623460,"url":"https://alion.io/job/conduent-deputy-project-manager","title":"Deputy Project Manager","company":{"id":1772445,"name":"Conduent","domain":"conduent.com","url":"https://alion.io/company/conduent-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carol Stream, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":81659,"max":106050,"currency":"USD","period":"year","gross":null,"usd_annual":106050},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-12T18:47:56Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-10-13T20:26:35Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"The Deputy Project Manager plays a key leadership role in supporting the successful delivery of payment processing operations and contractual commitments. Partnering closely with the Project Manager, this position helps oversee day-to-day operations, financial performance, service delivery, regulatory compliance, and client satisfaction across a high-volume transaction processing environment.\nThe Deputy Project Manager serves as a primary liaison among operational teams, clients, vendors, financial institutions, and internal stakeholders to ensure accurate, timely, and compliant payment processing services. This role provides direct leadership to multiple functional areas, drives process improvements, supports strategic initiatives, and assumes full operational responsibility in the absence of the Project Manager.\nKey Responsibilities\nSupport the Project Manager in the overall management of payment processing operations, ensuring adherence to contractual requirements, service level agreements (SLAs), key performance indicators (KPIs), and quality standards.\n\nProvide leadership and oversight for payment receipt, processing, balancing, reconciliation, exception management, disbursement, customer service, mailroom, and data entry functions.\n\nMonitor operational and financial performance, identify trends, and implement corrective actions to achieve performance goals.\n\nPartner with the Project Manager to manage client relationships and ensure a high level of customer satisfaction and service delivery.\n\nLead cross-functional teams and foster a culture of accountability, collaboration, continuous improvement, and operational excellence.\n\nAnalyze workflow, productivity, quality, and financial metrics to identify opportunities for increased efficiency, accuracy, and cost savings.\n\nCoordinate with clients, financial institutions, vendors, auditors, and internal stakeholders to resolve operational issues and support business initiatives.\n\nSupport project planning, implementation, risk mitigation, and issue resolution for operational enhancements and client-driven initiatives.\n\nEnsure compliance with contractual obligations, regulatory requirements, security standards, and internal controls.\n\nDevelop, document, and implement operational procedures and process improvements that enhance performance and reduce risk.\n\nOversee workforce planning activities, including scheduling, staffing, training, coaching, and employee performance management.\n\nPrepare and present operational, financial, and performance reports to management and client stakeholders.\n\nSupport internal and external audits by maintaining compliance documentation and ensuring audit readiness.\n\nEscalate and resolve complex operational, financial, customer service, and compliance-related issues.\n\nProvide leadership support during critical operational events, system outages, processing deadlines, and other business-critical situations, including availability outside of standard business hours as needed to ensure continuity of operations and timely issue resolution.\n\nServe as acting Project Manager during absences, providing leadership and decision-making authority to maintain uninterrupted operations.\n\nRequired Qualifications\nBachelor's degree in Business Administration, Finance, Operations Management, Project Management, or a related field.\n\nMinimum of five (5) years of experience in payment processing, financial operations, project management, business operations, or customer service environments.\n\nMinimum of three (3) years of progressive leadership or supervisory experience managing operational teams.\n\nExperience leading high-volume transaction processing or payment operations in a metrics-driven environment.\n\nStrong knowledge of payment processing workflows, financial controls, reconciliation practices, and operational risk management.\n\nProven ability to manage competing priorities while meeting deadlines and contractual commitments.\n\nStrong analytical, problem-solving, and decision-making skills with the ability to interpret operational and financial data.\n\nExcellent verbal and written communication skills with the ability to build relationships across all levels of an organization.\n\nProficiency with Microsoft Office Suite, reporting tools, and business applications.\n\nAbility and willingness to work extended hours, evenings, weekends, and holidays as needed, and participate in an on-call rotation to support business-critical operations and issue resolution.\n\nPreferred Qualifications\nExperience supporting government payment programs, banking operations, financial services, healthcare claims processing, or other regulated transaction-processing environments.\n\nExperience managing client-facing service delivery operations and contractual performance requirements.\n\nKnowledge of audit, compliance, and regulatory requirements related to financial transaction processing.\n\nExperience implementing operational improvements, workflow automation, or process optimization initiatives.\n\nFlexible Working\nAt Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.\nIn this role, you can expect the following working conditions:\nOnsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.\n\nWorking For You\nPerks and rewards designed for you:\nHealth and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.\n\nRetirement Savings: We will support you as you save for your future.\n\nEmployee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.\n\nCareer Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.\n\nPaid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.\n\nPaid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.\n\nGreat Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.\n\nJoin Us\nAt Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.\nWe strive to create a culture where you can:\nBring your authentic self to work.\n\nGrow and thrive, both personally and professionally.\n\nMake a difference with our clients, in our communities, and with the millions of people we support.\n\nPay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. 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