{"id":4290878,"url":"https://alion.io/job/conduent-fraud-support-analyst","title":"Fraud Support Analyst","company":{"id":1772445,"name":"Conduent","domain":"conduent.com","url":"https://alion.io/company/conduent-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":47,"ghost_share":0,"stale_share":0.957,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":57750,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Google Maps","optional":false},{"name":"Outlook","optional":false},{"name":"Power BI","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-11-13T19:17:19Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T23:18:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Fraud Detection | Transaction Monitoring | Risk Analysis | SQL | Power BI | Fraud Operations\nJoin our team as a Fraud Support Analyst, supporting fraud prevention and risk management through terminal reviews, merchant validation, transaction monitoring, fraud investigations, and data analysis.\nIn this role, you will primarily support the Misaligned Terminal Blocking Solution by reviewing flagged terminals, validating merchant legitimacy, and maintaining block lists.\nYou will also analyze transactional and operational data to identify fraud patterns, anomalies, vulnerabilities, and emerging risks, partnering with cross-functional teams to strengthen fraud controls and deliver accurate, actionable, and auditable decisions within established service level agreements (SLAs).\nResponsibilities\nTerminal Review & Fraud Investigation\nReview system-flagged terminals using established fraud investigation criteria and public or third-party sources to validate merchant legitimacy and identify misaligned, suspicious, or corrupt terminals.\nResearch store websites, business listings, licensing records, Google Maps, and other available sources to support merchant validation and fraud detection decisions.\nAdd, update, or remove flagged terminals and maintain fraud block lists in accordance with standard operating procedures and SLAs.\nDocument evidence, findings, and actions to maintain auditability and compliance with applicable policies, regulations, and governance requirements.\nFraud Analysis & Reporting\nExtract, integrate, and analyze data from multiple systems to identify fraud trends, transaction anomalies, vulnerabilities, and operational risks.\nMonitor fraud strategies and controls to evaluate effectiveness and identify opportunities for improvement.\nGenerate and analyze fraud reports, block list updates, dashboards, and activity summaries.\nCommunicate fraud findings, trends, risks, and recommendations to Fraud Operations, internal leadership, cross-functional stakeholders, and clients.\nCross-Functional Support\nPartner with Fraud Operations, Technical Support, Product/Platform, and Client Support teams to define analytical requirements, escalate issues, troubleshoot problems, and improve fraud prevention solutions.\nSupport fraud teams by researching issues, analyzing data, and assisting with technical and operational troubleshooting.\nQualifications\nBachelor’s degree in Business Administration, Mathematics, Computer Science, Economics, Statistics, or a related field plus at least one year of relevant experience; or equivalent professional experience in lieu of a degree.\nIf substituting professional experience for a degree, at least three years of experience in fraud analysis, fraud operations, risk analysis, business analysis, data analysis, transaction monitoring, statistical reporting, or a related analytical role.\nExperience interpreting complex data, identifying trends and anomalies, developing practical recommendations, and communicating findings to stakeholders.\nAdvanced proficiency in SQL.\nExperience developing interactive dashboards, reports, and data visualizations using Power BI, Tableau, or similar business intelligence tools.\nStrong data analysis, data mining, data management, interpretation, and visualization skills, including experience working with large datasets from multiple systems.\nProficiency with Microsoft tools including Copilot, Excel, Outlook, Word, Teams, and PowerPoint, with the ability to learn additional analytical technologies.\nStrong attention to detail with the ability to make independent, data-driven decisions, manage competing priorities, and meet SLA-driven deadlines.\nExcellent written and verbal communication skills, including experience preparing technical documentation, reports, queries, presentations, and explaining findings to nontechnical audiences.\nMust be either a U.S. Citizen or a Lawful Permanent Resident. \nPreferred Qualifications\nMaster’s degree, Certified Fraud Examiner (CFE) certification, or another recognized fraud or risk certification.\nExperience in fraud detection, fraud prevention, risk operations, compliance, payments, or financial services.\nExperience with fraud rules, transaction monitoring, case management systems, operational SLAs, and workflow-driven processes.\nAbility to interpret basic system logic and partner with technical teams to troubleshoot fraud-related issues.\nWork Environment\nWorks primarily with fraud monitoring applications, analytical reports, dashboards, and Microsoft tools.\nMust be able to respond promptly to time-sensitive fraud alerts and SLA-driven tasks.\nRegular collaboration with Fraud Operations, Technical Support, Product/Platform, Client Support, internal leadership, and clients.\nWhy Join Us\nThis role provides the opportunity to combine fraud investigation, data analytics, SQL, transaction monitoring, and risk analysis to help identify suspicious activity and strengthen fraud prevention controls. You’ll work across fraud, technical, product, and client-facing teams while developing expertise in data-driven fraud detection and operational risk management.\nFlexible Working\nAt Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.\nIn this role, you can expect the following working conditions:\nRemote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.\nWorking For You\nPerks and rewards designed for you:\nHealth and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment\nRetirement Savings: We will support you as you save for your future.\nEmployee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.\nCareer Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.\nPaid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.\nPaid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.\nGreat Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.\nJoin Us\nAt Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.\nWe strive to create a culture where you can:\nBring your authentic self to work.\n\nGrow and thrive, both personally and professionally.\n\nMake a difference with our clients, in our communities, and with the millions of people we support.\n\nWhen you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!\nPay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. 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