{"id":3337499,"url":"https://alion.io/job/conduent-it-operation-end-user-support-in-bursa","title":"IT-Operation End-User Support in Bursa","company":{"id":1772445,"name":"Conduent","domain":"conduent.com","url":"https://alion.io/company/conduent-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":37,"ghost_share":0,"stale_share":0.973,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bursa, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-27T09:17:01Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T06:00:13Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"As an IT Support Technician, you will be responsible for both depot and onsite support operations in Bursa, ensuring seamless delivery, deployment, and support of IT equipment and services in a global enterprise environment. This role combines technical warehouse tasks with frontline user support, requiring both hands-on logistics and IT troubleshooting skills.\nPrimary Responsibilities\nDepot & Logistics Support\nPerform daily receiving and inventory of inbound IT equipment.\nPrep, configure, and ship end-user hardware requests (desktops, monitors, peripherals).\nUse pallet jacks to load/move equipment and maintain a clean, organized staging area.\nEnsure equipment is stored accurately and labeled in storage systems.\nUse scanning tools and inventory systems to track inbound/outbound items.\nMaintain asset records and support IT audits related to equipment handling.\nSanitize and stage returned equipment.\nOnsite & End-User Support\nProvide white glove IT support to senior management.\nRelocate and set up desktop computers, monitors, and peripherals.\nDeliver remote hands support to Data Center and network teams.\nProvide 1st/2nd level support both onsite and remotely via IT-Ticketing systems.\nSupport severity 1 and 2 onsite incidents and escalations.\nAssist in server decommissioning and hardware removal tasks.\nCollaborate globally with European/Global IT teams.\nParticipate in project-based IT deployments and platform support activities.\nUse Microsoft Intune for OS and software deployment.\nDocument and standardize IT procedures and user profiles.\nBasic Qualifications\nFluent English, written and spoken.\nAbility to lift and move pallets and equipment.\nExperience with pallet jacks and scanning devices.\nProficiency in Microsoft Word, Excel, and other tracking systems.\nStrong troubleshooting skills and user support experience.\nWorking knowledge of hardware/software troubleshooting and basic networking.\nFamiliarity with Windows 10/11 and software deployment tools.\nUnderstanding of Windows Server and Active Directory basics.\nComfortable working independently and within small teams.\nWorking Hours\nRegular office hours, from Monday to Friday - Onsite/Osmangazi\nOccasional planned/unplanned support may be required outside office hours or at alternate office locations.\nWe are seeking a proactive and detail-oriented professional who thrives in dynamic environments and is passionate about both technical excellence and exceptional user support. 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