{"id":3758141,"url":"https://alion.io/job/conduent-real-time-analyst-workforce-management","title":"Real Time Analyst (Workforce Management)","company":{"id":1772445,"name":"Conduent","domain":"conduent.com","url":"https://alion.io/company/conduent-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":44,"ghost_share":0,"stale_share":0.955,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-09T06:03:00Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rotterdam, Netherlands","Tilburg, Netherlands","Almere, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-04T16:19:50Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T01:14:13Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Ben jij iemand die graag overzicht houdt, snel schakelt en energie krijgt van cijfers en uitdagingen? Weet jij als geen ander hoe het eraan toegaat op de callcenter-vloer en ben je klaar voor een volgende stap in je carrière? Dan hebben wij een mooie uitdaging voor je!\nZie jezelf als de verkeersleider van onze operatie. Jij houdt het overzicht, signaleert wat er gebeurt en zorgt dat alles op het juiste moment samenkomt. Samen met je collega's zorg je ervoor dat het aantal verwachte klantcontacten (de vraag) en de beschikbare medewerkers (het aanbod) goed op elkaar aansluiten. Hiervoor gebruik je data, rapportages en slimme voorspellingen.\nGeen dag is hetzelfde!\nDit zijn jouw belangrijkste werkzaamheden:\nJij houdt de regie: je monitort de roosters en bezetting van onze klantcontactmedewerkers en houdt realtime in de gaten of alles volgens planning verloopt.\n\nJe duikt in de cijfers: je analyseert KPI's zoals productiviteit, afhandeltijden en shrinkage. Je ziet afwijkingen voordat ze een probleem worden.\n\nJe komt in actie: loopt de operatie anders dan gepland? Dan onderneem je actie en stuur je bij om de doelstellingen te behalen.\n\nJe schakelt met verschillende teams: je overlegt met de Teamleiders, Operations Managers en het Client Team en deelt jouw inzichten en adviezen.\n\nJe denkt vooruit: je analyseert rapportages, ontdekt trends en komt met ideeën om de performance én motivatie van onze agents te verbeteren.\n\nWat breng jij mee?\nJe hoeft echt niet alles al te weten. We vinden het vooral belangrijk dat je nieuwsgierig bent, graag leert en gevoel hebt voor de operatie.\nVerder herken jij jezelf hierin:\nJe hebt MBO+/HBO werk- en denkniveau.\n\nJe hebt gevoel voor cijfers en vindt het leuk om data te analyseren.\n\nJe kunt goed overweg met computers en programma's zoals Excel, Outlook en Word.\n\nJe bent flexibel en vindt het geen probleem om in wisselende diensten te werken.\n\nJe denkt graag mee en komt met frisse ideeën om de prestaties en motivatie van onze agents te verbeteren.\n\nJe durft initiatief te nemen en vindt het leuk om met verschillende teams samen te werken.\n\nErvaring in een callcenter? Dan heb je een mooie voorsprong! Je weet immers hoe de operatie werkt en wat er op de werkvloer speelt.\nWil jij niet alleen onderdeel zijn van de operatie, maar ook meebepalen hoe deze draait? Vind je het leuk om met data te werken, snel te schakelen en samen resultaten te behalen? Dan is dit jouw kans om door te groeien en het verschil te maken.\nSolliciteer en ontdek wat jij kunt bereiken binnen Workforce Management!","description_format":"text","description_chars":2548,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payroll Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-04T17:36:23Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":29,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/conduent-real-time-analyst-workforce-management","json_url":"https://alion.io/job/conduent-real-time-analyst-workforce-management.json","meta":{"generated_at":"2026-11-09T07:19:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4392,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1772445},"rest":"https://alion.io/mcp/rest/get_company?id=1772445"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconduent-real-time-analyst-workforce-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconduent-real-time-analyst-workforce-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconduent-real-time-analyst-workforce-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/conduent-real-time-analyst-workforce-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconduent-real-time-analyst-workforce-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3758141}},{"tool":"search_jobs","arguments":{"company":"conduent.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3758141},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}