{"id":1623540,"url":"https://alion.io/job/conduent-senior-supervisor-accounting-services-3","title":"Senior Supervisor, Accounting Services","company":{"id":1772445,"name":"Conduent","domain":"conduent.com","url":"https://alion.io/company/conduent-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":36,"ghost_share":0,"stale_share":0.944,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montego Bay, Jamaica"],"countries":["JM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":130000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":7681},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T14:56:57Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-28T01:13:30Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Job Track Description:\nThe Senior Supervisor is responsible for providing strategic leadership, operational oversight, and performance management across multiple business functions, including Collections, Sales, and Loan Processing. This role ensures that all teams operate efficiently, meet performance expectations, comply with company and client requirements, and deliver exceptional service and results.\nThe Senior Supervisor serves as a key liaison between frontline employees, management, and clients, driving accountability, employee development, operational excellence, and continuous improvement. The successful candidate must possess strong leadership capabilities, exceptional communication skills, and the ability to effectively manage diverse teams with varying responsibilities and performance objectives.\nGeneral Profile\nSupervises daily tasks of complex business, technical support, or production teams.\nSets team priorities to ensure timely completion.\nCoordinates work activities with other supervisors.\nMakes decisions based on policies, procedures, and business plans.\nReceives guidance from manager.\nMay not perform the work supervised.\nFunctional Knowledge\nUnderstands and applies concepts in the field of expertise. \nHas basic knowledge of other disciplines.\nBusiness Expertise\nUnderstands how to improve efficiency across related teams.\nImpact\nImpacts the quality and effectiveness of the team and its contribution to the subfunction.\nLeadership\nSets priorities for and mentors employees to meet daily deadlines.\nProblem Solving\nResolves day-to-day technical and operational problems.\nInterpersonal Skills\nUses tact to exchange information and handle sensitive issues.\nResponsibility Statements\nLeadership & Team Management\nLead, develop, and supervise multiple teams across Collections, Sales, and Loan Processing functions.\nProvide day-to-day guidance, support, and direction to Team members\nFoster a high-performance culture focused on accountability\nConduct regular one-on-one coaching sessions, team meetings, and performance discussions.\nIdentify employee strengths and development opportunities and implement action plans to improve performance.\nServe as an escalation point for employee concerns, operational challenges, and client-related issues.\nEnsure all staff understand departmental goals, policies, procedures, and performance expectations.\nPerformance Management & Coaching\n\nMonitor and evaluate employee productivity, quality, attendance, and adherence to established metrics.\nDeliver ongoing coaching and performance feedback to improve employee effectiveness.\nDevelop performance improvement plans when required. \nRecognize and reward strong performance while addressing performance gaps in a timely and professional manner.\nMentor emerging leaders and support succession planning initiatives.\nQuality Assurance & Call Reviews\n\nParticipate in client call reviews, calibration sessions, and quality evaluations.\nConduct regular audits of customer interactions, loan files, sales activities, and collection efforts to ensure compliance and service excellence.\nReview call recordings and provide actionable coaching feedback to employees and team leaders.\nCollaborate with clients to identify opportunities for improving customer experience, compliance, and operational effectiveness.\nEnsure quality standards are consistently met across all departments.\n Client Relationship Management\nAct as a key point of contact for client meetings, operational reviews, and performance discussions.\nAttend scheduled client calls and business reviews to present department performance and operational updates.\nPartner with clients to address concerns, implement process improvements, and strengthen business relationships.\nEnsure client expectations, SLAs, and contractual obligations are achieved or exceeded.","description_format":"text","description_chars":3838,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Accounting & Bookkeeping 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