{"id":3124312,"url":"https://alion.io/job/conduent-supervisor-customer-experience-4","title":"Supervisor, Customer Experience","company":{"id":1772445,"name":"Conduent","domain":"conduent.com","url":"https://alion.io/company/conduent-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":26,"ghost_share":0,"stale_share":0.962,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Visakhapatnam, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":20000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":31},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T15:54:15Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-25T12:20:42Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Job Track Description:\nAssists others in achieving goals.\nBroad technical expertise and industry knowledge.\nAbility to manage hiring and termination actions and training for multiple employees.\nManages performance appraisals and pay reviews for team members.\nAccountable for functional, operational, and program management.\nGeneral Profile.\nSupervises daily tasks of the business, technical support and production teams\nResponsible for team results\nWorks within established precedents and practices.\nEvaluates and organizes information to solve for problems and challenges\nAbility to work without supervision.\nFunctional Knowledge\nComprehensive understanding of processes, procedures, systems, and concepts.\nBusiness Expertise\nAbility to coordinate team efforts to achieve overall company and client goals.\nImpact\nDirectly impacts the quality of services provided\nSupports and trains team members to impact end user experiences\nLeadership\nProvides supervision including coaching and quality checks to support associate progress\nProblem Solving\nSolves problems and evaluates possible solutions using past technical experience.\nInterpersonal Skills\nStrong communication skills to share ideas and information.\nResponsibility Statements\nLooking for 5 years experience and 2 years into team handling with Internation Voice (Inbound/outbound).\nCandidates with excellent communication skills are preferred.\nCandidates with International & Domestic voice experience in Health care insurance industry for international client would be added advantage.\nCompute complex information with good analytical skills.\nAbility in problem solving, good listening, writing, and reasoning.\nPreferred candidates should be willing to work with International BPO Industry.\nWilling to work in permanent night shifts (US time zones).","description_format":"text","description_chars":1806,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payroll Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-23T01:46:49Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.561,"p_room":0.75,"age_days":26,"expected_fill_days":28,"reasons":["conf:3","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/conduent-supervisor-customer-experience-4","json_url":"https://alion.io/job/conduent-supervisor-customer-experience-4.json","meta":{"generated_at":"2026-10-25T20:11:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28623,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1772445},"rest":"https://alion.io/mcp/rest/get_company?id=1772445"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconduent-supervisor-customer-experience-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconduent-supervisor-customer-experience-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconduent-supervisor-customer-experience-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/conduent-supervisor-customer-experience-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconduent-supervisor-customer-experience-4"}]}