{"id":1622941,"url":"https://alion.io/job/conduent-workforce-management-business-partner","title":"Workforce Management Business Partner","company":{"id":1772445,"name":"Conduent","domain":"conduent.com","url":"https://alion.io/company/conduent-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":24,"ghost_share":0,"stale_share":0.958,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-21T05:46:15Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tilburg, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":64000,"period":"year","method":"role_country_seniority_unknown","sample_n":223},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T15:51:43Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-21T05:21:15Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Zie jij kansen waar anderen alleen cijfers zien? Kom als WFM Business Partner bij ons werken en help ons slimmer, efficiënter én mensgerichter te plannen!\nAls WFM Business Partner ben je verantwoordelijk voor het volledige WFM-proces: van de gehele routering van al onze klantcontacten, forecasting en capaciteitsplanning tot roostering en real-time traffic management. Je stuurt een team van WFM-specialisten aan en zorgt voor een continue verbetering van processen en systemen. Daarnaast adviseer je het management over operationele performance, capaciteit en budgetten en bent een volwaardige sparringpartner voor onze opdrachtgever.\nDagelijkse taken en verantwoordelijkheden zijn o.a.:\nAansturen en door ontwikkelen van het WFM-team\nForecasting en capaciteitsplanning op korte, middellange en lange termijn\nRegie voeren over klantcontact routering en bijbehorende WFM-processen\nOpstellen en uitvoeren van jaarplannen en bijbehorende targets\nAnalyseren van workload en performance en initiëren van structurele verbeteringen\nIntensieve samenwerking met onze operationele afdelingen (Teamleiders, Delivery Managers, Client Team Managers), onze opdrachtgever en interne support afdelingen\nRapporteren over KPI’s en adviseren op tactisch en strategisch niveau\nWat breng je mee?\nJe bent een ervaren, inspirerende en coachende leider die samen met het team streeft naar optimale resultaten. Je weet de visie van Conduent uit te dragen en betrekt je team actief bij het vormgeven daarvan. Communicatie is jouw kracht: je bent een volwaardig sparringpartner voor management en collega’s. Je staat stevig in je schoenen en luistert goed en denkt in oplossingen. Ook in stressvolle situaties behoud je overzicht en rust, terwijl je positief kritisch blijft en het grotere geheel overziet.\nJe hebt ervaring als leidinggevende in een complexe omgeving met meerdere locaties en kanalen\nErvaring met routerings- en planningssystemen en forecastingmodellen\nErvaring van het neerzetten én realiseren van een toekomstbestendige sterke visie op het skillmodel en zelfroostering\nAnalytisch sterk en in staat om complexe vraagstukken te overzien\nUitstekend in de Nederlandse en Engelse taal. \nWat wij bieden!\nEen leuk enthousiast team waar iedereen meeviert met alle successen\nGoed salaris in lijn met de branche\nHybride werken is mogelijk\n25 vakantiedagen en 2 dagen extra wanneer je niet ziek bent geweest gedurende het jaar\nPensioenregeling\nReiskostenvergoeding\n8% vakantiegeld\nWGA-hiaatverzekering\nCollectiviteitskorting op aanvullende zorgverzekering\nEmployee referral bonus program\nLease-a-bike optie\nMeer dan 1000 trainingen in onze eigen Conduent University om elke dag een beetje beter te worden.\nKlaar voor de volgende stap in je WFM-carrière? Word onze nieuwe WFM Business Partner en bouw mee aan de toekomst van workforce management bij Conduent!","description_format":"text","description_chars":2841,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T20:52:17Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.433,"p_room":0.55,"age_days":26,"expected_fill_days":24,"reasons":["conf:0","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/conduent-workforce-management-business-partner","json_url":"https://alion.io/job/conduent-workforce-management-business-partner.json","meta":{"generated_at":"2026-10-21T11:20:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16011,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1772445},"rest":"https://alion.io/mcp/rest/get_company?id=1772445"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconduent-workforce-management-business-partner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconduent-workforce-management-business-partner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconduent-workforce-management-business-partner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/conduent-workforce-management-business-partner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconduent-workforce-management-business-partner"}]}