{"id":3431464,"url":"https://alion.io/job/conduent-workforce-management-scheduler-2","title":"Workforce Management Scheduler","company":{"id":1772445,"name":"Conduent","domain":"conduent.com","url":"https://alion.io/company/conduent-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":37,"ghost_share":0,"stale_share":0.973,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-01T06:10:25Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guatemala City, Guatemala"],"countries":["GT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T20:23:08Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T16:03:35Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description WFM Scheduler\nUsing the workforce management platform, the WFM Scheduler produces optimal employee schedules for available staff to meet intra-day demand while considering employee availability, labour standards, and regulatory requirements. This role ensures optimal shift coverage, collaborates with key participants to meet guidelines, and proactively adjusts schedules as needed to maintain productivity and service level objectives.\nKey Responsibilities:\nCreating a net and gross requirement for each of the workflows based on information collected from capacity plans, forecast files and other by the WFM Planner provided documentation\nDelivers staffing projections based on calculated requirement from the Planner for all workflows based on transactions, productivity, and attainment goals.\nReviewing and processing requests from operations for activities, time off and exceptions into the schedules, based on provided guidelines, capacity, and regulations\n\nCreating employee schedules with the automated WFM tool used for the specific accounts\n\nFine tuning the outcome of the automated schedule creation process to optimize the schedules against the requirement, with the goal to minimize schedule deviation and schedule inefficiency in line with the agreed attainment goals\nEnsure all schedule requirements and special requests are accurately processed, aligning with labor laws and standard procedures.\nCompletes the Standard Work Instruction or agreed processes with compliance to COPC guidelines for Schedulers assuring all required steps are completed prior to handing over the schedule to WFM Intraday Management\nActively take part and provide suggestions and solutions during schedule approach review. Maintains and/or updates the WFM tool in line with the account’s goals and direction pertaining staffing and agent profiles\n\nRequirements\nHigh School Diploma or GED, unless regionally different.College degree with business or mathematics focus\n\nWFM ExperiencePrevious contact center experience in a workforce management role, or equivalent scheduling experience in a production environment\n\nLanguage ProficiencyEffective operational language proficiency of Business English and any other required languages to perform the job (e.g. the language of the business location)\n\nFlexible ScheduleAvailability to work a flexible schedule, including evenings and/or weekends, holidays, to support 24x7 operations\n\nElementary knowledge of the complete WFM process, specific calculations, procedures, tools and terminology. Experience with COPC methodology a plusWork Location\nAbility to work at home or from an office location\n*Basic Computer Proficiency\nBasic computer skills and elementary proficiency and knowledge of MS Office (Word, Excel and Outlook) and Windows/Mac OS X\n\nSpreadsheet Application ProficiencyBasic skills with Microsoft Office Suite, with intermediate level skill with Excel - data entry/manipulation, create/edit formulas (basic arithmetic, sum, sumif, dates/times), create/change charts to present data visually, filtering/sorting, pivot tables\n\nWFM Tool ProficiencyWFM systems and technical usage (Eg ACD and WFM software knowledge, CMS, eWFM, Avaya, Genesys, Nice IEX, Verint)\n\nCommunicationStrong collaboration skills. Able to effectively host schedule review meetings, align on assumptions, convey schedule change recommendations\n\nProblem Solving and Analytical ProficiencyBasic analytical and problem-solving skills with solid attention to detail (summarize or visualize data, identify trends)\n\nPrioritizationAbility to focus on performance and results, and to act accordingly. Risk analysis. Identify challenged areas and ensure corrective actions are taken in a timely manner\n\nLocal Law Scheduling RulesFamiliarity with local labour laws and standards (minimum duration between shifts, maximum shift length, overtime rules, rest days, etc)\n\nWFM Call Center MetricsUnderstanding of Call Center metrics and key performance indicators (e.g., Calls Offered, Calls Handled, AHT, Abandon Rate, Shrinkage, Adherence, Conformance, Schedule Attainment, etc)\n\nWFM Scheduling Process KnowledgeKnowledge of the Scheduling process (e.g. SOP knowledge for Scheduling)\n\nData Privacy and Compliance KnowledgeData Privacy and Compliance Knowledge. Handle data and comply to local law and global compliance requirements (e.g. GDPR, INFOSEC001, HIPPA, Conduent Code of Business Conduct)","description_format":"text","description_chars":4421,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payroll Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-29T00:44:00Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":29,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/conduent-workforce-management-scheduler-2","json_url":"https://alion.io/job/conduent-workforce-management-scheduler-2.json","meta":{"generated_at":"2026-11-01T16:53:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25847,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1772445},"rest":"https://alion.io/mcp/rest/get_company?id=1772445"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconduent-workforce-management-scheduler-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconduent-workforce-management-scheduler-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconduent-workforce-management-scheduler-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/conduent-workforce-management-scheduler-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconduent-workforce-management-scheduler-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3431464}},{"tool":"search_jobs","arguments":{"company":"conduent.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3431464},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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