{"id":3680225,"url":"https://alion.io/job/conduit-head-of-operations","title":"Head of Operations","company":{"id":5635,"name":"Conduit","domain":"conduit.ai","url":"https://alion.io/company/conduit","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":170000,"max":220000,"currency":"USD","period":"year","gross":null,"usd_annual":220000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-11-03T12:46:57Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T19:24:18Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Conduit\nConduit is an AI agent platform purpose-built for hospitality. Hotels, vacation rentals, and resorts use our agents to automate millions of workflows across guest communication and operations, all to give their guests a better experience.\nHospitality is 10% of global GDP and it turns on customer experience. Resolving a guest request immediately is most of that experience, and resolving one means moving across several tools and between several people. That coordination is the work, and it is what our agents do.\nRole: Head of Operations\nOur agents handle guest messages, issues, maintenance dispatch, and the follow-through behind them for hotels and property managers. A team works alongside the agents on what still needs a person: remote team members onshore and offshore, on-call staff, and outsourcing partners, from virtual staff to field staff such as cleaners, maintenance technicians, and inspectors. You run that team and own the quality and the cost of the work for every customer.\nThis is an operations leadership role, not a support management role. You own staffing, vendors, quality, escalations, and cost, and you build the operating system the team runs on.\nYou report to Punn, our CTO and co-founder.\nWhy this role is different\nYour team is people and agents together. You decide which work the agents keep, which work a person must keep, and how the two hand off.\n\nYou stay close to the operation. You dig into the data, learn how each piece of work gets done, and do some of it yourself so you know how it really works.\n\nYou own the numbers, starting with cost per booking and cleanliness review scores, and how they move as we add customers.\n\nWhat the work looks like\nRunning a team across time zones and roles: virtual staff onshore and offshore, on-call staff, and field staff such as cleaners, maintenance technicians, and inspectors. That includes hiring, training, schedules, and quality checks.\n\nChoosing and managing outsourcing partners, with clear service levels and a fast exit when quality slips.\n\nWorking with our agent engineers on where the agents fail, and turning those failures into fixes.\n\nEscalation paths for guests, owners, and customers, including late-night calls and emergencies.\n\nBringing each new customer live: mapping how they run today, setting up the playbook, and getting the agents and the team working for them.\n\nA weekly operating review with the founders on quality, cost, and capacity.\n\nWho you are\nYou have run an operation, not only a support queue: staffing, vendors, quality, and cost, against a P&L or unit-cost target you owned.\n\nYou have managed remote teams across time zones, including offshore or outsourced staff, and you can explain how you kept quality high without being in the room.\n\nYou have scaled a team and can say how big it was when you started and when you left.\n\nYou are comfortable with software and automation, and you see agents as a way to run better operations, not only a way to cut cost.\n\nPreferred: hospitality or short-term rental operations experience (turnovers, maintenance, owners, and guests).\n\nThis role is onsite in San Francisco. Candidates must be authorized to work in the US; we generally do not sponsor visas.\n\nCompensation and Benefits\n$170K to $220K base\n\n0.10% to 0.50% equity\n\nComprehensive health insurance and 401k match\n\nDinner covered every day\n\nInterview Process\nIntro call with Punn. Your ops background, the remote teams you have run, and your hospitality experience.\n\nOps deep dive with Punn. Staffing, quality, escalations, and unit economics in an operation you ran.\n\nOps deep dive with Cole.\n\nWorking session with Punn (and Cole). We give you a real, anonymized week of operations data. You find what is failing, redesign the escalation path, and propose staffing for the next quarter.\n\nFounder fit call.\n\nReferences.","description_format":"text","description_chars":3851,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents"],"lifecycle":[{"event":"open","at":"2026-11-03T12:46:57Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:2","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":220000,"is_top_pay":true},"html_url":"https://alion.io/job/conduit-head-of-operations","json_url":"https://alion.io/job/conduit-head-of-operations.json","meta":{"generated_at":"2026-11-05T23:55:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5471,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5635},"rest":"https://alion.io/mcp/rest/get_company?id=5635"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconduit-head-of-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconduit-head-of-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconduit-head-of-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/conduit-head-of-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconduit-head-of-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3680225}},{"tool":"search_jobs","arguments":{"company":"conduit.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3680225},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}