{"id":3647706,"url":"https://alion.io/job/confidential-it-service-automation-engineer","title":"IT Service Automation Engineer","company":{"id":690473,"name":"Confidential","domain":"confidential.com","url":"https://alion.io/company/confidential","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Navi Mumbai, India","Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"AIOps","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-02T21:03:29Z","employer_posted_date":null,"last_verified_at":"2026-11-02T21:03:29Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Job Description:\nWe are seeking a hands-on IT Service Automation Engineer to design and deliver automation and orchestration capabilities across our digital service environment. \nThe role will focus on transforming manual service activities into integrated and intelligent workflows, improving service fulfilment, reducing operational effort and enabling scalable service operations. \nThe successful candidate will combine strong experience in workflow automation, orchestration, APIs and enterprise integrations with knowledge of IT Service Management and AI-driven automation. The role will also contribute to our evolution toward AIOps-enabled, proactive and increasingly autonomous service operations. \nKey responsibilities:\nDesign, develop and maintain end-to-end service automation and orchestration workflows across ITSM and enterprise platforms. \nAutomate service fulfilment, operational processes and repetitive support activities to reduce manual intervention and improve service efficiency. \nBuild API-driven integrations connecting service management workflows with enterprise applications and technology platforms. \nDevelop scalable and reusable workflow, integration and orchestration patterns rather than isolated automation solutions. \nDesign resilient automation with appropriate validation, exception handling, logging, retry and human escalation mechanisms. \nIdentify and prioritize automation opportunities based on service volumes, manual effort, repeatability and operational impact. \nOwn automation solutions through design, development, testing, deployment, monitoring and continuous improvement. \nApply AI-driven capabilities to enhance workflow decisions, service fulfilment and automated resolution. \nEnsure automation solutions meet appropriate security, access, audit and operational governance requirements. \nContribute to the evolution toward AIOps and intelligent service operations, enabling future event-driven and automated remediation capabilities. \n\nRequirements\nMinimum 5–6 years of relevant experience, with strong hands-on experience in service automation, workflow engineering and orchestration. \nExperience designing end-to-end workflows across multiple systems, including automated fulfilment and operational processes. \nStrong experience with enterprise ITSM/workflow platforms, including workflow design, service catalogue automation and integration capabilities. Experience with ServiceNow or equivalent platforms is preferred. \nStrong knowledge of REST APIs, JSON, web services, webhooks, authentication and enterprise integration patterns. \nHands-on scripting experience with JavaScript, Python, or equivalent technologies. \nExperience designing production-grade automation incorporating error handling, validation, logging, retries and exception management. \nUnderstanding of AI-driven automation and orchestration, including Generative AI, intelligent decision support and agentic workflow concepts. \nKnowledge of AIOps concepts, including event-driven automation, intelligent event correlation and automated remediation. \nStrong understanding of IT Service Management and ITIL principles, particularly Incident, Problem, Change and Service Request Management. \nStrong analytical and troubleshooting skills across workflows, applications, APIs, integrations and data flows. \nAbility to independently drive automation initiatives from opportunity identification through production implementation and measurable outcomes.","description_format":"text","description_chars":3469,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-02T23:09:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["seen:1","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/confidential-it-service-automation-engineer","json_url":"https://alion.io/job/confidential-it-service-automation-engineer.json","meta":{"generated_at":"2026-11-04T18:15:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28062,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690473},"rest":"https://alion.io/mcp/rest/get_company?id=690473"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconfidential-it-service-automation-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconfidential-it-service-automation-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconfidential-it-service-automation-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/confidential-it-service-automation-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconfidential-it-service-automation-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3647706}},{"tool":"search_jobs","arguments":{"company":"confidential.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3647706},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}