{"id":4097747,"url":"https://alion.io/job/conga-lead-site-reliablity-engineer","title":"Lead Site Reliablity Engineer","company":{"id":5652,"name":"Conga","domain":"conga.com","url":"https://alion.io/company/conga","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ArgoCD","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bicep","optional":false},{"name":"Cassandra","optional":false},{"name":"CI/CD","optional":false},{"name":"Cloudflare","optional":false},{"name":"DNS","optional":false},{"name":"GitOps","optional":false},{"name":"Go","optional":false},{"name":"Grafana","optional":false},{"name":"Helm","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"Machine Learning","optional":false},{"name":"OpenSearch","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SOC 2","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Terraform","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-11-11T16:55:32Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T21:17:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"A career that’s the whole package!\nAt Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.\nConga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.\nLead Site Reliability Engineer\nLocation: Houston, TX\nReports to: Senior Manager, Site Reliability Engineering \nA quick snapshot…\nAs a Lead Site Reliability Engineer on Conga’s Cloud Operations team, you’ll set the technical direction for how we run, scale, and secure the platform behind Conga’s products. You’ll own the reliability, scalability, and security of the cloud platform our products depend on, and you’ll drive the use of AI and automation to remove toil and speed up incident response.\nThis is a senior, hands-on role for an engineer who wants influence beyond a single service. You’ll mentor engineers, lead complex reliability initiatives across team boundaries, and serve as a key technical partner to Engineering, Architecture, and Security. You’ll work in a highly connected environment, on a small team that supports a large customer base, so you’ll need to ramp quickly and build trust across groups.\nWhy it’s a big deal…\nAt Conga, the reliability of our cloud platform directly impacts the experience we deliver to our customers. As a Lead Site Reliability Engineer, you’ll help ensure the infrastructure behind Conga’s products is resilient, scalable, secure, and ready to support the continued growth and evolution of our business.\nThis role sits at the intersection of cloud infrastructure, engineering, security, and operational excellence. You’ll have broad technical influence across our Azure and AWS environments, Kubernetes platform, networking and Cloudflare edge, data platforms, and observability capabilities. When complex production challenges arise, you’ll be one of the technical leaders teams look to for direction.\nBut this role isn’t only about keeping systems running. You’ll help shape how Conga operates at scale. You’ll drive greater automation, reduce operational toil, strengthen reliability practices, and help introduce AI-assisted capabilities that allow our teams to detect issues earlier, respond faster, and continuously improve how we operate our platform.\nYou’ll also have the opportunity to raise the technical bar across the organization by mentoring engineers, influencing architecture and engineering decisions, and partnering across Product Engineering, Architecture, Security, AI, and Cloud Operations.\nThe impact is significant: more resilient platforms, faster incident response, greater engineering efficiency, and a stronger experience for the customers who depend on Conga every day.\nWhat you’ll do\nOwn platform reliability and architecture\nAct as the primary technical lead for the reliability, scalability, and performance of Conga’s Azure and AWS cloud platforms.\nDesign and drive reliability architecture, including multi-region resilience, disaster recovery, capacity planning, and cost efficiency.\nDefine and own SLIs, SLOs, and error budgets with product engineering teams, and use them to prioritize reliability investments.\nLead the evolution of infrastructure as code and CI/CD pipelines so changes are repeatable, reviewed, and safe to ship.\nOwn networking and the Cloudflare edge\nOwn the design and operation of Conga’s edge and network architecture on Cloudflare, including DNS, load balancing, WAF, and DDoS protection, and partner with Security on Zero Trust and network access controls.\nDesign and troubleshoot cloud networking across Azure and AWS, including VNet and VPC design, routing, and private connectivity, and lead investigations into latency, connectivity, and TLS issues.\nLead our Kubernetes platform\nSet standards for how Kubernetes clusters and containerized services are built, deployed, upgraded, and operated.\nLead cluster upgrades and capacity planning, and troubleshoot complex performance and scaling issues in production.\nLead our NoSQL and SQL Server platforms\nOwn the operational health of Cassandra and OpenSearch clusters, including capacity, performance tuning, backup and recovery, upgrades, and data-model guidance for engineering teams.\nSupport SQL Server databases, including availability, performance tuning, backup and recovery, and patching, in partnership with engineering teams.\nLead complex performance investigations and large-scale migrations or upgrades from design through production rollout.\nDrive AI and automation\nSet the strategy for eliminating operational toil through well-tested automation, tooling, and self-service workflows.\nLead the adoption of AI and machine learning in operations, including alert quality, anomaly detection, automated triage, and AI-assisted runbooks and incident response.\nEvaluate and introduce AI-assisted tooling responsibly, with attention to security, accuracy, and data handling.\nLead incident response and operational excellence\nServe as an escalation point and incident commander for high-severity production incidents, including root cause analysis and long-term remediation.\nBuild and tune observability across metrics, logs, traces, and alerting so teams see problems before customers do.\nParticipate in the on-call rotation and help shape on-call health and escalation practices.\nLead and raise the bar\nMentor and coach Site Reliability Engineers, and provide technical guidance to engineering groups beyond your own.\nProvide technical leadership through code reviews, design reviews, and operational readiness reviews.\nPartner across Conga\nCollaborate with Product Engineering, Architecture, Security, AI, and other Cloud Operations teams to deliver secure, reliable, reusable platform capabilities.\nEngage with support and customer-facing teams on escalations, and work through conflicting priorities with internal stakeholders.\nAre you the person we’re looking for?\n7+ years in site reliability, DevOps, cloud operations, or platform engineering, supporting enterprise SaaS services that operate at scale.\n2+ years as a technical lead or senior contributor on shared platform or infrastructure services.\nDeep, hands-on experience running production workloads on Microsoft Azure and AWS, with depth in at least one, including compute, networking, identity, and managed services.\nStrong experience operating Kubernetes in production at scale, including cluster design, upgrades, troubleshooting, and workload tuning.\nStrong experience with NoSQL data stores, ideally Apache Cassandra and OpenSearch, including performance tuning, capacity planning, and recovery.\nWorking experience with SQL Server, including performance tuning, backup and recovery, and high availability.\nStrong proficiency in at least one programming or scripting language such as Python, Go, Bash, or PowerShell, and a record of automating operational work.\nExperience with infrastructure as code (Terraform, Bicep, ARM, or similar) and CI/CD pipelines.\nExperience designing and operating observability for metrics, logs, traces, and alerting.\nStrong understanding of distributed systems, networking, and reliability practices such as SLOs, capacity planning, disaster recovery, and incident management.\nHands-on experience with Cloudflare (DNS, WAF, DDoS protection, load balancing, and Zero Trust) and solid networking knowledge, including TCP/IP, TLS, HTTP, routing, and VNet or VPC design, with the ability to troubleshoot connectivity and latency issues.\nExperience applying AI or automation to improve operations, such as intelligent alerting, automated triage, or AI-assisted runbooks and tooling.\nExperience leading incident response and root cause analysis for high-severity production incidents, including on-call participation.\nExperience leading complex initiatives end to end: design, implementation, testing, deployment, and support.\nExperience mentoring engineers and influencing teams you don’t directly manage through collaboration and technical credibility.\nStrong communication skills and executive presence. You can work effectively with Architecture, Security, Product, engineering leaders, and junior engineers, and explain technical tradeoffs clearly to different audiences.\nHere’s what will give you an edge…\nAzure or AWS certifications (such as AZ-104, AZ-305, AZ-400, AWS Solutions Architect, or AWS DevOps Engineer)\nCertified Kubernetes Administrator (CKA) or similar credential\nDeep experience with Cassandra operations at scale (multi-datacenter, compaction tuning, repair strategies) or OpenSearch cluster design and lifecycle management\nExperience with multi-cloud architecture or migrations between Azure and AWS\nExperience with GitOps tooling (Argo CD, Flux) and Helm\nExperience building AI-driven or agent-based automation for operations, incident response, or developer self-service\nFamiliarity with Prometheus, Grafana, or similar observability stacks\nExposure to security and compliance practices for cloud platforms, such as SOC 2 controls, secrets management, and policy-as-code\nExperience leading or mentoring an SRE team through growth, on-call design, or reliability program rollout\nDid we pique your interest? \nIf this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!\nPreferred Resume Format \nWe accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly. \nDon’t meet every requirement for the role? \nStudies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles. \nAdditional Information\nConga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.\nConga's Applicant Privacy Statement \nThe information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). 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