{"id":2453168,"url":"https://alion.io/job/conglobal-systems-support-analyst-depot-it","title":"Systems Support Analyst - Depot IT","company":{"id":4421667,"name":"ConGlobal","domain":"conglobal.com","url":"https://alion.io/company/conglobal","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":98,"open_postings":36,"ghost_share":0,"stale_share":0.083,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Westmont, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":166000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":461},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"MS SQL","optional":false},{"name":"OneDrive","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-17T07:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T06:56:38Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":37},"description":"The Depot Systems Support Analyst position is part of the IT Department and provides advanced technical support to container depot employees and operations. The role focuses on resolving depot system issues, customer rate and pricing problems, desktop support issues, and other technology problems that impact daily operations.\nKey Responsibilities\nProvide Level 3 technical support for depot employees and operational teams.\nTroubleshoot depot management and operational system issues.\nWork with employees to gather issue details, reproduce problems, determine root causes, and coordinate resolutions.\nIdentify and correct customer rate, pricing, billing rule, and customer-specific configuration issues.\nWork with Operations, Customer Service, and Billing to ensure customer rates and system configurations are accurate.\nTroubleshoot desktop, laptop, printer, network, application, and peripheral issues.\nSupport Windows, Microsoft 365, email, Teams, printers, and business applications.\nEscalate software bugs and complex issues to development teams or third-party vendors.\nDocument issues, troubleshooting steps, and resolutions in the IT ticketing system.\nIdentify recurring issues and recommend system or process improvements.\nAssist with testing software updates, new features, rate changes, and system fixes.\nProvide guidance to Level 1 and Level 2 Help Desk personnel when needed.\nTechnical Qualifications\nMinimum of 5 years of IT help desk, application support, desktop support, or similar technical support experience.\nMinimum of 5 years of experience working within a container depot, intermodal, transportation, logistics, or similar operational environment.\nWorking knowledge of SQL, including the ability to query databases, review data, troubleshoot system issues, and assist with correcting configuration or data-related problems.\nWorking knowledge of JavaScript for reviewing, troubleshooting, and making modifications to system configurations, scripts, forms, or application functionality.\nWorking knowledge of Python for troubleshooting, automation, data manipulation, system utilities, or integration-related tasks.\nExperience modifying and troubleshooting application configurations, customer-specific settings, rates, pricing rules, billing configurations, and operational workflows.\nAbility to analyze application issues across the user interface, configuration, database, and business-process levels.\nAbility to review system logs, application errors, database records, and other technical information to identify root causes.\nExperience working with software developers and third-party vendors to reproduce application issues and coordinate fixes.\nAbility to test configuration changes, software updates, scripts, and application fixes before deployment into production.\nStrong understanding of depot and logistics workflows, including gate activity, equipment inventory, repairs, customer rates, billing, and operational processes.\nStrong knowledge of Windows environments, Microsoft 365, Teams, OneDrive, SharePoint, and general desktop support.\nStrong documentation, communication, troubleshooting, and problem-solving skills.\nPreferred Technical Experience\nExperience working with relational databases and Microsoft SQL Server.\nExperience with APIs, system integrations, JSON, XML, or similar data formats.\nFamiliarity with PowerShell or other scripting and automation tools.\nExperience troubleshooting web-based business applications.\nExperience supporting internally developed or customized logistics applications.\nExperience working with development teams through software testing, issue tracking, and release processes.\nKey Skills\nTechnical Troubleshooting • Depot System Support • Logistics Operations • Customer Rate Support • Desktop Support • Application Support • Microsoft 365 • Windows • Ticket Management • Root Cause Analysis • Operations Support","description_format":"text","description_chars":3889,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Intermodal Transport","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-13T15:22:49Z"},{"event":"close","at":"2026-10-14T19:32:39Z"},{"event":"reopen","at":"2026-10-20T06:07:28Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.72,"p_room":0.55,"age_days":37,"expected_fill_days":29,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/conglobal-systems-support-analyst-depot-it","json_url":"https://alion.io/job/conglobal-systems-support-analyst-depot-it.json","meta":{"generated_at":"2026-10-25T10:32:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15110,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421667},"rest":"https://alion.io/mcp/rest/get_company?id=4421667"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconglobal-systems-support-analyst-depot-it"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconglobal-systems-support-analyst-depot-it"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconglobal-systems-support-analyst-depot-it"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/conglobal-systems-support-analyst-depot-it\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconglobal-systems-support-analyst-depot-it"}]}