{"id":4207275,"url":"https://alion.io/job/conmed-service-operations-coordinator","title":"Service Operations Coordinator","company":{"id":1896673,"name":"CONMED","domain":"conmed.com","url":"https://alion.io/company/conmed-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Swindon, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-12T23:58:59Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T23:58:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title: Service Operations Coordinator - UK & Ireland\nReporting to: Hire Demo and Loans (HDL) Team Leader\nBusiness Function: Service and Logistics, UK and Ireland (UK&I)\nLocation: Onsite: Swindon Head Office\nWorking Hours: 25 - 30 per week, Monday - Friday\nCompany Overview\nCONMED is a global leader in medical technology, dedicated to developing and delivering surgical solutions that enable physicians to provide superior patient care and achieve better clinical outcomes.\nThe CONMED name is synonymous with quality and innovation, and our products are recognised as technological frontrunners in their respective fields, trusted by healthcare professionals worldwide.\nWith a diverse portfolio designed to meet the specific needs of each specialty, we offer our customers both choice and convenience, enhancing care at every touchpoint.\nJob Summary\nYou will play a key role in supporting the efficient operation and continuous improvement of CONMED's UK&I Service function, coordinating service activities, managing service administration, analysing operational data, producing management reports, and supporting initiatives that enhance service performance and commercial outcomes.\nKey Responsibilities\nService Coordination & Administration\nCoordinate service requests and associated administrative activities, including quotations, billing, invoicing and contract administration.\nAct as a key point of contact for customers, field representatives and internal stakeholders regarding service activities.\nMaintain accurate service records, reporting and documentation, ensuring compliance with department and company procedures.\nCoordinate repair logistics and support the efficient delivery of service operations.\nService Operations & Reporting\nMonitor and analyse service performance data, producing reporting, dashboards and insights to support operational decision-making.\nIdentify trends, opportunities and operational issues, providing recommendations to improve performance and efficiency.\nDeliver regular management reporting on key service metrics, risks and business performance.\nSupport continuous improvement initiatives through data analysis and process evaluation.\nCommercial & Business Development Support\nSupport service revenue growth by identifying commercial opportunities.\nPartner with Sales Representatives to generate qualified leads and support business development activities.\nSupport service contract retention and growth, including identifying equipment upgrade and replacement opportunities.\nMonitor and report on commercial opportunity pipeline and conversion performance.\nTender & Cross-Functional Support\nAct as a key Service liaison for the Tender Team by providing technical service information, service solutions and pricing support.\nEnsure service-related information supplied for tenders is accurate, commercially competitive and submitted within deadlines.\nProcess Compliance\nAdhere to and uphold all company policies and regulatory standards, including business conduct, corporate ethics, quality system compliance, and regulatory affairs. Proactively familiarize yourself with the specific policies and requirements relevant to your role, ensuring these standards are fully integrated into daily operations and long-term strategic planning. Consult with management or relevant departments as needed to guarantee full compliance with corporate policies and regulatory obligations.\nPerson Specification\nEducation / Qualifications\nFull UK driving licence.\nRelevant qualification in Business Administration, Data Analysis or a related field, or equivalent practical experience.\nSkill, knowledge and attributes\nStrong analytical and problem-solving skills.\nExcellent attention to detail and accuracy.\nStrong organisational and prioritisation skills.\nEffective communication and stakeholder management skills.\nCommercial awareness and customer focus.\nProactive and continuous improvement mindset.\nAbility to work independently and collaboratively.\nExperience\nIntermediate - Advanced Microsoft Excel skills.\nExperience using ERP and/or CRM systems.\nExperience producing and analysing management information (MI) reports.\nExperience working with operational or performance data to identify trends and improvement opportunities.\nExperience in an administrative or operations support environment.","description_format":"text","description_chars":4329,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Orthopedic & Spine Implants"],"lifecycle":[{"event":"open","at":"2026-11-12T23:58:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:0","win:early"],"computed_at":"2026-11-13T00:42:51Z"},"pay":null,"html_url":"https://alion.io/job/conmed-service-operations-coordinator","json_url":"https://alion.io/job/conmed-service-operations-coordinator.json","meta":{"generated_at":"2026-11-13T00:42:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1593,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1896673},"rest":"https://alion.io/mcp/rest/get_company?id=1896673"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconmed-service-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconmed-service-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconmed-service-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/conmed-service-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconmed-service-operations-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4207275}},{"tool":"search_jobs","arguments":{"company":"conmed.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4207275},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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