{"id":3225285,"url":"https://alion.io/job/connect-america-customer-service-representative","title":"Customer Service Representative","company":{"id":7904,"name":"Connect America","domain":"connectamerica.com","url":"https://alion.io/company/connect-america","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":17,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-25T02:56:33Z","employer_posted_date":null,"last_verified_at":"2026-10-25T02:56:33Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.\n\nConnect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.\n\nAt Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.\n\nOur headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.\n\nTHIS CAN BE 100% REMOTE!!\nOverview\nCustomer Service Representatives are the liaison between our Company and its current and potential clients. The Customer Service representative will be able to accept ownership for effectively solving all customer issues, complaints and inquires; keeping customer satisfaction at the core of every decision and action. Customer Service Representative also provide a variety of other duties, which may include special projects related to department needs.\n\nResponsibilities:\n\nManage large amounts of inbound and outbound calls in a timely manner\n\nFollow communication “scripts” when handling different topics\n\nIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives\n\nHave knowledge on all services and equipment offered by company\n\nBe able to answer frequently asked questions by client\n\nMeet all call and appointment target expectations\n\nKeep records of all contacts in Company database’s\n\nJob Qualification\n\nAbility to learn quickly – Ability to learn new things in a short period of time.\n\nAdaptability with change- Ability to adjusting to changing circumstances.\n\nAnalytical- Ability to communicate in writing clearly and concisely.\n\nCreative - Ability to think outside the box.\n\nEmotional intelligence - Ability to understand his or her own emotions and the emotions of others.\n\nMultitasking - Ability to working on multiple tasks at the same time.\n\nProblem solving - Ability to find a solution for or to deal proactively with work-related problems.\n\nTeam oriented - Ability to get along well with a variety of personalities and individuals.\n\nJob Requirements\n\nExcellent customer service and people skills and must be able to work independently or with a team\n\nMust have 6 months to one year of customer service experience (heavy phone volume and data entry strongly preferred)\n\nStrong phone and verbal communication skills\n\nStrong Listening Skills\n\nAttention to Detail\n\nAbility to set priorities and manage time effectively\n\nStrong computer proficiency with Microsoft Excel, Word and Outlook\n\nHigh School Graduate or General Education Degree (GED)\n\nConnect America is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":3842,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Care Services","Patient Monitoring"],"lifecycle":[{"event":"open","at":"2026-10-25T05:32:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.817,"p_room":0.9,"age_days":11,"expected_fill_days":25,"reasons":["seen:11","win:mid","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/connect-america-customer-service-representative","json_url":"https://alion.io/job/connect-america-customer-service-representative.json","meta":{"generated_at":"2026-11-06T04:47:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8237,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7904},"rest":"https://alion.io/mcp/rest/get_company?id=7904"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconnect-america-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconnect-america-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconnect-america-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/connect-america-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconnect-america-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3225285}},{"tool":"search_jobs","arguments":{"company":"connectamerica.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3225285},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}