{"id":4145251,"url":"https://alion.io/job/connect-centre-call-centre-agent-ubi","title":"Call Centre Agent (UBI)","company":{"id":4503619,"name":"Connect Centre","domain":"connectcentregroup.com","url":"https://alion.io/company/connect-centre","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2000,"max":2350,"currency":"SGD","period":"month","gross":true,"usd_annual":21948},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-12T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Call Centre Agent\nResponsibilities: \n· Handle customer service hotline, emailsand/or chats, and provide first level of support.\n· Provide quality customer service communications(i.e. incident isolation, troubleshooting, recovery, and resolution).\n· Listen, probe and question in order toclarify and understand customer needs.\n· Any other ad-hoc tasks assigned.\nRequirements: \n· GCE O Level and above qualification.\n· At least 1 year of experience incontact centre or service industry.\n· Savvy with computer and mobile phoneusage.\n· Able to commit to shift work of fivedays per week on roster basis from Mondays to Sundays. Off and rest days willnot be fixed. Working hours would be either from 9:00am to 6:00pm or 1:00pm to10:00pm.\nAdditional Information:\n· Monthly basic salary ranges from $2,000to $2,350 \n· Incentives of up to $100 provided forgood performance, according to established KPI(s)\n· Training is provided\n· 12 weeks probation\n· Work location: 3015A Ubi Road 1 #03-01,Singapore 408705\nSkills\nRecovery Procedures, Troubleshooting, L1 Support, Customer Call Handling, Task Assignment, Relationship Management, Level D Qualification, Cantonese, Attention to Detail, Active Listening, Customer Needs Analysis, Incident Handling, Microsoft Word, Customer Communication, Call Center Administration","description_format":"text","description_chars":1305,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-12T06:36:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["seen:0","win:early","comp:junior"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":21948,"is_top_pay":false},"html_url":"https://alion.io/job/connect-centre-call-centre-agent-ubi","json_url":"https://alion.io/job/connect-centre-call-centre-agent-ubi.json","meta":{"generated_at":"2026-11-12T13:51:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28825,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4503619},"rest":"https://alion.io/mcp/rest/get_company?id=4503619"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconnect-centre-call-centre-agent-ubi"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconnect-centre-call-centre-agent-ubi"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconnect-centre-call-centre-agent-ubi"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/connect-centre-call-centre-agent-ubi\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconnect-centre-call-centre-agent-ubi"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4145251}},{"tool":"search_jobs","arguments":{"company":"connectcentregroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4145251},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}