{"id":2967958,"url":"https://alion.io/job/connectalents-it-help-desk-technician","title":"IT Help Desk Technician","company":{"id":4451039,"name":"Connectalents","domain":"connectalents.com","url":"https://alion.io/company/connectalents","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Freshdesk","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-25T00:00:00Z","board_verified":false,"closed_at":null,"days_open":33,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":33},"description":"As a Helpdesk Technician you will be the first line of IT support assisting users with troubleshooting software hardware and network-related issues in a fast-paced call center environment. You will handle inbound technical queries resolve issues efficiently escalate where necessary and maintain service quality standards.\n\nRequirementsIT-related qualification preferred (e.g. Diploma in IT Computer Science). \nMinimum 1-2 years of IT helpdesk experience preferably in a call center environment.\nCompTIA A certification (or equivalent) is a must.\nCompTIA N or ITIL Foundation certification is an advantage.\nProficiency in Windows/macOS troubleshooting and basic networking knowledge (IP DNS DHCP VPN).\nExperience with remote support tools (TeamViewer AnyDesk RDP).\nFamiliarity with ticketing systems (e.g. Freshdesk ServiceNow JIRA).\nKnowledge of Active Directory user management.\nExcellent communication skills ability to explain technical concepts to non-technical users.\nStrong problem-solving skills and ability to work under pressure in a high-volume support environment.\nMust be able to work rotational shifts in a 24/7 call center environment.\nEnglish Fluency is a Must","description_format":"text","description_chars":1176,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T00:51:59Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.576,"p_room":0.55,"age_days":32,"expected_fill_days":27,"reasons":["seen:32","velocity","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/connectalents-it-help-desk-technician","json_url":"https://alion.io/job/connectalents-it-help-desk-technician.json","meta":{"generated_at":"2026-10-28T05:51:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7712,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4451039},"rest":"https://alion.io/mcp/rest/get_company?id=4451039"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconnectalents-it-help-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconnectalents-it-help-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconnectalents-it-help-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/connectalents-it-help-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconnectalents-it-help-desk-technician"}]}