{"id":1504178,"url":"https://alion.io/job/connecteam-client-onboarding-manager","title":"Client Onboarding Manager","company":{"id":20083,"name":"Connecteam","domain":"connecteam.com","url":"https://alion.io/company/connecteam","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":38,"ghost_share":0,"stale_share":0.579,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":530},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-31T13:57:52Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-04T22:29:56Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"Who Connecteam is:\nConnecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.\nWe built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.\nConnecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.\nBacked by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.\nAbout The Role\nThe Onboarding Manager guides new customers who come from a partnership, through the implementation of Connecteam, from initial handoff and kickoff through a successful payroll launch. This is a customer-facing, hands-on implementation role combining project management, system configuration, payroll-process understanding, customer training and cross-functional coordination.\nThe Onboarding Manager works closely with customers, in collaboration with the partner’s Implementation Managers and internal Connecteam teams to ensure employee data, time tracking, PTO, payroll rules and payroll system integrations are configured and validated correctly. The primary goal is to deliver a smooth onboarding experience while ensuring employees are paid accurately and on time.\nImplementations are payroll-first and planned around the customer’s first clock-in date, payroll schedule and go-live timeline. Depending on account size and complexity, the Onboarding Manager may continue supporting the customer through the first one to three payroll cycles.\nSuccess in this role requires more than technical knowledge. The Onboarding Manager must be highly perceptive, able to read people and situations quickly, and skilled at navigating complex interpersonal dynamics while maintaining trust across multiple internal and external teams.\nKey Responsibilities\nOwn the customer onboarding process\nManage a book of business of customers that came from the partnership, from internal handoff through go-live and initial payroll stabilization.\nBuild implementation plans around first clock-in, payroll periods, training requirements and payroll-processing deadlines.\nLead kickoff, setup, training and client’s payroll.\nMaintain clear timelines, responsibilities, next steps, risks and customer communication throughout each project.\nLead discovery and solution design\nUnderstand the customer’s workflows.\nTranslate business requirements into a practical Connecteam setup.\nIdentify complex requirements and suit the right solution with the design of the relevant setup.\nConfigure integrations\nConfigure relevant Connecteam account settings\nSet up and manage the integration. \nDeliver training and manage stakeholders\nTrain clients on Connecteam platform and integration process.\nTrain managers on time tracking and payroll workflows using Connecteam. \nAdapt the training plan to customer size, structure and complexity while keeping sessions practical and process-focused.\nWork closely with the assigned partner Implementation Manager.\nCoordinate clearly across customers, partner, Sales, Support, Product, Integrations and leadership.\nTroubleshoot, escalate and document\nInvestigate issues across the full workflow.\nDetermine issue owner and route it appropriately\nEscalate payroll-impacting risks with clear documentation\nMaintain accurate account records, architecture decisions, risks, next steps and handoff documentation.\nExperience & Skills\n2+ years of experience in implementation, onboarding, customer facing SaaS role with SMB & Mid Market client sizes.\nStrong project management skills with the ability to manage multiple customer implementations and priorities simultaneously.\nExcellent communication, presentation, and training skills with the ability to explain technical concepts to both technical and non-technical audiences.\nTech-savvy with the ability to quickly learn software, troubleshoot issues, and understand integrations and data flows.\nStrong organizational skills, attention to detail, and a customer-first approach when managing complex implementations.\nAbility to build trusted relationships with customers, internal teams, and external partners in a fast-paced environment.\nStrong problem-solving skills, sound judgment, and the ability to navigate ambiguity and changing customer needs.\nPreferred Experience\nExperience with payroll, HRIS, workforce management, scheduling, time & attendance, or employee management platforms.\nExperience supporting payroll implementations, PEO environments, or multi-location/multi-entity organizations.\nExperience working in a partner-led or channel-based customer environment.\nBenefits:\nMedical, dental, & vision coverage\nPaid time off for vacation, sick days\n401k\n\nSalary: $90K\nWe are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.\nJoining Connecteam Is The Smart Move:\nWe build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.\nWe make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.\nWe get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. \n We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!\nEveryone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. \nTogether we will shape the future of work!\nOur privacy policy","description_format":"text","description_chars":6389,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-09-30T05:04:18Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.284,"p_room":0.28,"age_days":64,"expected_fill_days":29,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/connecteam-client-onboarding-manager","json_url":"https://alion.io/job/connecteam-client-onboarding-manager.json","meta":{"generated_at":"2026-10-05T00:54:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1152,"day_limit":5000,"remaining_today":3848,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}