{"id":1250880,"url":"https://alion.io/job/connecteam-professional-service-manager","title":"Professional Service Manager","company":{"id":20083,"name":"Connecteam","domain":"connecteam.com","url":"https://alion.io/company/connecteam","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":29,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":242,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-04-27T09:57:53Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-15T18:20:48Z","board_verified":true,"closed_at":null,"days_open":536,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":535},"description":"Professional Service Manager, US \nWho Connecteam is:\nConnecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.\nWe built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.\nConnecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.\nBacked by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.\nAbout the Role:\n\nWe are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.\nKey Responsibilities:\nMeet with clients daily to deliver professional services.\nWork offline to complete tasks assigned by clients.\nBuild and maintain strong relationships with customers, understand their needs, and provide tailored solutions.\nManage multiple tasks in a fast-paced, high-pressure environment.\nCollaborate with Customer Success, R&D, and integration partners (including payment processing providers) to support seamless implementations, troubleshoot issues, and ensure a best-in-class customer experience.\nExperience & Skills:\n1 year of experience in a SaaS company - preferred\nNative-level English proficiency - MUST.\nYou are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.\nStrong team player with excellent communication and collaboration skills.\nAbility to thrive in a high-pressure environment.\nWorking hours:\nMonday-Friday: 9:00am-6:00pm.\nWhat We Offer:\nThis role offers a competitive salary of $60,000 per year, along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days. \nIf you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!\nJoining Connecteam Is The Smart Move:\nWe build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.\nWe make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.\nWe get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. \n We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!\nEveryone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. \nTogether we will shape the future of work!\nOur privacy policy","description_format":"text","description_chars":3712,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HR & Payroll Software","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-09-25T18:24:55Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.303,"p_room":0.28,"age_days":535,"expected_fill_days":242,"reasons":["conf:2","evergreen","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":true},"html_url":"https://alion.io/job/connecteam-professional-service-manager","json_url":"https://alion.io/job/connecteam-professional-service-manager.json","meta":{"generated_at":"2026-10-15T20:26:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31086,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20083},"rest":"https://alion.io/mcp/rest/get_company?id=20083"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconnecteam-professional-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconnecteam-professional-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconnecteam-professional-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/connecteam-professional-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconnecteam-professional-service-manager"}]}