{"id":2728587,"url":"https://alion.io/job/connecticut-childrens-security-communications-program-manager-40hr-days","title":"Security Communications Program Manager-40hr-Days","company":{"id":2018196,"name":"Connecticut Children's","domain":"connecticutchildrens.org","url":"https://alion.io/company/connecticutchildrens","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":15,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hartford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":125000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1960},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-16T12:41:11Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T10:31:42Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Security Communications Program Manager plays a critical leadership role in the oversight and continuous improvement of the Security Dispatch Communications Center at Connecticut Children’s. This position is responsible for ensuring the operational effectiveness of security communication systems, coordinating both emergency and non-emergency responses, and developing and maintaining standard operating procedures that promote a safe environment for patients, visitors, and team members. In close partnership with Security and Safety leadership, the Program Manager leads the design and implementation of communication workflows, staff training, and system enhancements. This role also oversees scheduling strategies, ensures compliance with security protocols, and tracks and reports key performance metrics to inform decision-making. The Program Manager provides cross-departmental guidance and acts as a liaison with internal and external stakeholders. The role requires maintaining situational awareness to support safety, security, and emergency preparedness at all times. Operation of a company vehicle may be required.\nLeadership and Training-25%\nOversee scheduling strategies for the Security Dispatch Communications Center to ensure adequate coverage and operational continuity.\nProvide operational support and guidance to security officers and dispatchers assigned to communication duties. \nManage shift coverage needs and implement contingency plans for staffing gaps. \nPartner with Security Leadership to develop and implement training programs related to communication processes, systems, and equipment. \nSupport the development, maintenance, and enforcement of policies and procedures related to communications and dispatch operations.\nTechnology and Systems Oversight-25%\nServe as the superuser for CAD (Computer-Aided Dispatch) and RMS systems.\nMonitor and maintain performance of all communication and security technologies, including CAD, RMS, radio systems, blue light call boxes, fire alarms, video surveillance (Avigilon), and emergency broadcast systems.\nLead troubleshooting and issue resolution for the Avigilon Camera System at hospital and satellite locations.\nEnsure communication equipment is fully functional, arranging repairs or replacements as necessary.\nAct as the primary point of contact between the security team and external technology vendors.\nCollaborate with internal teams to support and optimize access control systems.\nInformation Management and Reporting-20%\nEnsure timely and accurate documentation of communications, incidents, and responses in accordance with legal and procedural standards.\nPrepare and deliver regular activity reports for the Dispatch Communications Center to Security Leadership.\nManage secure access to hospital security databases and safeguard sensitive information.\nExternal and Internal Communications-20%\nServe as a liaison to external agencies (local, state, and federal) to support effective incident response and information sharing.\nOversee operation and response protocols for emergency “Blue Light” call boxes at all hospital and offsite facilities.\nFacilitate timely and effective internal communications during incidents to ensure situational awareness and coordinated response.\nDispatch Operations and On-Call Support (as needed)-10%\nSupport the prioritization of emergency and non-emergency calls as needed.\nDeploy and direct security personnel and emergency services in response to incidents.\nMay assist with general security officer duties during critical coverage needs.\nPerforms other job-related duties as assigned.\n Education and/or Experience Required:\nEducation: High School Diploma or GED.\nExperience: Minimum 3 years work in or supervising a dispatch or security communications role.\nEducation and/or Experience Preferred:\nExperience: Supervisory experience preferred in a safety/security capacity.Healthcare experience in safety/security preferred.\n\nLicense and/or Certification Required:\nValid Driver’s License and clean driving record.\nKnowledge, Skills and Abilities:\nKnowledge:\nStrong working knowledge of CAD (Computer-Aided Dispatch), RMS (Records Management Systems), Avigilon Camera Systems, Lenel access and badging system and other integrated security technologies. Ability to evaluate, adopt, and train others on emerging security platforms.\nProficiency with Microsoft business applications (Word, Excel, Outlook, Zoom, etc.) to support documentation, reporting, and communication functions.\nCompletion of, or ability to complete within six months:IS-5.a: An Introduction to Hazardous Materials\nIS-100.c: Introduction to the Incident Command System (ICS 100\nIS-242.b: Effective Communication\nIS-700.b: Introduction to the National Incident Management System\nIS-951: DHS Radio Interoperability\n\nSkills:\nStrong organizational, interpersonal, and verbal/written communication skills.\nAbility to manage multiple priorities and maintain composure in high-pressure or emergency situations.\nSkilled in problem-solving and real-time decision-making in complex operational environments.\nAbilities:\nDemonstrated leadership in managing programs, workflows, and cross-functional initiatives without direct supervisory authority.\nHigh level of situational awareness and attention to detail in dynamic settings.\nCommitment to service excellence and professionalism when interacting with internal teams and external partners.\nAdvanced technical aptitude with security systems and platforms.\nProficiency in Microsoft Office tools for reporting, analysis, and communication.\nAbility to handle sensitive information with discretion and uphold strict confidentiality standards.","description_format":"text","description_chars":5668,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems","Pediatric Care"],"lifecycle":[{"event":"open","at":"2026-10-16T17:13:21Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":4,"expected_fill_days":70,"reasons":["conf:1","stale_co","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/connecticut-childrens-security-communications-program-manager-40hr-days","json_url":"https://alion.io/job/connecticut-childrens-security-communications-program-manager-40hr-days.json","meta":{"generated_at":"2026-10-21T13:34:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19223,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2018196},"rest":"https://alion.io/mcp/rest/get_company?id=2018196"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconnecticut-childrens-security-communications-program-manager-40hr-days"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconnecticut-childrens-security-communications-program-manager-40hr-days"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconnecticut-childrens-security-communications-program-manager-40hr-days"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/connecticut-childrens-security-communications-program-manager-40hr-days\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconnecticut-childrens-security-communications-program-manager-40hr-days"}]}