{"id":4084517,"url":"https://alion.io/job/connection-client-engagement-manager-2","title":"Client Engagement Manager","company":{"id":7393,"name":"Connection","domain":"connection.com","url":"https://alion.io/company/connection","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Product","role_family":"Product","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T18:35:29Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T18:35:29Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nWhat We Do\nWe calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.\nWho We Are\nOur team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.\nWhy You Should Join Us\nYou’ll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.\nWe are currently looking for a Client Engagement Manager who will be responsible for building and maintaining strong client relationships while ensuring the successful delivery and adoption of products and services. This role serves as the primary point of contact for clients, aligning business objectives with service execution to drive customer satisfaction, retention, and growth.\nLeveraging the LAER model (Land, Adopt, Expand, Renew), the Client Engagement Manager focuses on the full client lifecycle-ensuring successful onboarding, driving solution adoption, identifying opportunities for expansion, and securing long-term renewals. By proactively managing account health and engagement, the Manager helps maximize value realization for both the client and the organization. The Client Engagement Manager integrates into the client’s environment, developing an understanding of their business, operational processes, and technical landscape. This knowledge enables them to provide strategic guidance, anticipate needs, and deliver tailored solutions that drive measurable success. The Manager collaborates cross-functionally with sales, operations, and technical teams to ensure seamless service delivery, manage expectations, and resolve challenges.\nResponsibilities\nClient Relationship Management\nServes as the primary point of contact for assigned clients\nBuilds and maintains strong, long-term relationships with key stakeholders\nActs as a trusted advisor aligned to the client’s business goals\nService Delivery Oversight\nEnsures services are delivered in alignment with contractual obligations and SLAs\nMonitors performance metrics and address gaps proactively\nCoordinates with internal teams to ensure consistent, high-quality delivery\nGrowth & Retention Strategy\nIdentifies upsell and cross-sell opportunities aligned to client needs\nSupports account growth initiatives and contribute to revenue targets\nDrives client satisfaction and retention through proactive engagement\nManagerial\nLeads and manages a team of 1-10+ on-site Infrastructure Technicians and/or Engineers, ensuring high performance and service delivery standards per each SOW/Client engagement.\nOwns the full employee lifecycle, including hiring, performance management, coaching, and, when necessary, disciplinary action and terminations.\nProvides ongoing mentoring, training, and professional development to build technical capability and leadership bench strength.\nOversees scheduling and resource planning to ensure optimal coverage and efficiency across client environments.\nDrives a culture of accountability, continuous improvement, and employee engagement within the team.\nCross-Functional Collaboration\nPartners with sales, technical, and operations teams to align on client strategy\nEnsures seamless communication and execution across all stakeholders\nIssue & Escalation Management\nActs as the point of escalation for client concerns\nDrives timely resolution of issues through coordination with internal teams\nMaintains client confidence during challenging situations\nMin\nUSD $108,500.00/Yr.Max\nUSD $140,950.00/Yr.Qualifications\n10+ years of similar type experience\nClient Relationship Management: Ability to build trust, influence stakeholders, and maintain executive-level relationships\nStrategic Communication: Strong verbal and written communication skills, including executive presentations and business reviews (MBRs/QBRs)\nConsultative Selling: Skilled in identifying client needs and aligning solutions to drive adoption, expansion, and renewal (LAER model)\nProject & Program Management: Ability to manage multiple accounts, priorities, and deliverables in a fast-paced environment\nProblem Solving & Critical Thinking: Quickly assess issues, identify root causes, and implement effective solutions\nNegotiation & Conflict Resolution: Handle escalations, manage expectations, and drive mutually beneficial outcomes\nLead Through Challenges: Maintain composure and direction during escalations or high-pressure 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