{"id":3794221,"url":"https://alion.io/job/connection-onboarding-iam","title":"Onboarding IAM","company":{"id":7393,"name":"Connection","domain":"connection.com","url":"https://alion.io/company/connection","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Security","role_family":"Security","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IAM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-05T08:28:39Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T04:35:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nWhat We Do\nWe calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.\nWho We Are\nOur team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.\nWhy You Should Join Us\nYou’ll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.\nApplicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.\nResponsibilities\nThe Onboarding Inside Account Manager (OBIAM) is more than a sales training role-it's the launchpad for a successful career in enterprise technology sales. As an OIAM, you'll combine customer relationship management, consultative selling, and operational excellence while learning from experienced Enterprise Account Executives (EAEs).\nIn this hybrid role, you'll serve as both an Inside Account Manager (IAM) and Client Experience Specialist, helping new customers experience the best of Connection from day one. You'll partner closely with Enterprise Account Executives, manufacturers, distribution partners, and internal support teams to onboard customers, uncover new business opportunities, drive revenue growth, and deliver exceptional service throughout the customer lifecycle.\nIf you're motivated by building relationships, solving business challenges, and developing a career in technology sales, this role offers hands-on experience, mentorship, and a clear path for growth.\nWhat You'll Do\nCreate Exceptional First Impressions\nYou'll lead a world-class onboarding experience that helps new customers quickly realize the value of partnering with Connection.\nDeliver a personalized, \"white glove\" onboarding experience for new enterprise clients.\nIntroduce customers to their dedicated Connection team and available resources.\nDemonstrate our technology solutions, customer portal, reporting capabilities, and self-service tools.\nUnderstand each customer's business priorities, challenges, and strategic initiatives.\nConfigure customer portals, standards, and purchasing workflows to align with business needs.\nBuild trusted relationships with key customer stakeholders from the very beginning.\nDevelop into a Trusted Sales Advisor\nWorking alongside experienced Enterprise Account Executives, you'll learn to identify opportunities, support sales initiatives, and contribute to business growth.\nSupport one or more Enterprise Account Executives with proactive sales activities.\nDevelop and manage customer quotes, including technically configured solutions.\nMaintain a four-hour response goal for customer quote requests.\nRegister opportunities and manage deal registrations with manufacturer partners.\nFollow up on active proposals and sales opportunities.\nIdentify cross-sell, upsell, and whitespace opportunities within existing accounts.\nConduct spend analysis and proactively recommend new technology solutions.\nBuild Strong Customer Relationships\nYou'll become a trusted business partner by providing responsive service and strategic account support.\nMaintain ongoing communication with customers, manufacturers, distributors, and internal teams.\nBuild relationships across multiple customer departments and decision-makers.\nHelp customers maximize the value of their technology investments.\nPartner with customers on pricing strategies, standards management, and procurement optimization.\nDeliver Quarterly Business Reviews (QBRs) and proactive account recommendations.\nLead Operational Excellence\nYou'll coordinate the resources needed to deliver a seamless customer experience from quote through fulfillment.\nOversee daily account activity to ensure timely order processing and issue resolution.\nPartner with Inside Sales Support to maintain order accuracy and meet shipment expectations.\nAssist with pricing reviews, order escalations, and complex open-order management.\nSupport return merchandise authorization (RMA) escalations.\nEnsure Salesforce opportunities remain accurate and current.\nAnalyze customer activity and prepare meaningful business reports.\nCollaborate and Lead\nAs your knowledge grows, you'll become a key resource for both customers and teammates.\nCoordinate activities across Sales, Operations, Customer Support, and manufacturer partners.\nMentor and guide Inside Sales Support Representatives on customer priorities.\nShare best practices and contribute to team success.\nSupport new Enterprise Account Executives during onboarding by introducing company resources, sales processes, and operational tools.\nHelp accelerate new EAE productivity through coaching, collaboration, and ongoing support.\nWhat Success Looks Like\nSuccessful OIAMs:\nBuild lasting customer relationships based on trust and responsiveness.\nDeliver an outstanding onboarding experience that drives customer confidence.\nIdentify and develop new revenue opportunities within existing accounts.\nMeet or exceed sales, gross profit, and customer satisfaction goals.\nBalance multiple priorities while maintaining exceptional attention to detail.\nCollaborate effectively across teams to deliver seamless customer experiences.\nContinuously grow their sales, technical, and business knowledge.\nWhy Join Connection?\nAt Connection, you'll gain exposure to enterprise technology sales while working alongside experienced professionals who are invested in your success. You'll receive hands-on training, mentorship, and opportunities to build meaningful customer relationships, develop consultative selling skills, and grow into increasingly strategic sales roles.\nIf you're driven by learning, collaboration, and delivering exceptional customer experiences, this is an opportunity to build a rewarding career with a company that values innovation, partnership, and continuous growth.\nThis job description outlines the general responsibilities and qualifications for this position. Duties and responsibilities may evolve to meet business needs.\nMin\nUSD $22.84/Hr.Max\nUSD $28.89/Hr.Qualifications\nRequired Qualifications\nBachelor's degree or an equivalent combination of education and professional experience.\nStrong customer service, sales support, account management, or inside sales experience.\nExcellent relationship-building and communication skills.\nStrong organizational and time-management abilities.\nAbility to prioritize multiple initiatives in a fast-paced environment.\nAnalytical mindset with strong problem-solving skills.\nExperience working with CRM platforms such as Salesforce and ERP systems.\nProficiency with Microsoft Office, including Excel and Outlook.\nPreferred Qualifications\nExperience supporting enterprise or B2B technology customers.\nKnowledge of IT hardware, software, cloud, or technology solutions.\nExperience preparing solution quotes and managing complex sales opportunities.\nUnderstanding of manufacturer partner programs, pricing strategies, and deal registration.\nExperience with customer onboarding, account growth, or consultative sales.\nWork Environment\nThis is a remote position requiring a dedicated home office environment. Candidates should be comfortable working independently while collaborating with cross-functional teams through virtual communication tools.\nSome flexibility in working hours may be required to support customers across multiple time zones.\nTravel\nOccasional travel for customer meetings, training, or company events.\nApproximately 10-20% travel may be required.\nBecause of the possibility of fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person\".","description_format":"text","description_chars":8817,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Company events","Health insurance","Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Systems Integrators","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-11-05T08:28:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:1","win:early"],"computed_at":"2026-11-06T05:54:09Z"},"pay":null,"html_url":"https://alion.io/job/connection-onboarding-iam","json_url":"https://alion.io/job/connection-onboarding-iam.json","meta":{"generated_at":"2026-11-06T05:54:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10338,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7393},"rest":"https://alion.io/mcp/rest/get_company?id=7393"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconnection-onboarding-iam"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconnection-onboarding-iam"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconnection-onboarding-iam"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/connection-onboarding-iam\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconnection-onboarding-iam"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3794221}},{"tool":"search_jobs","arguments":{"company":"connection.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3794221},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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