{"id":3794226,"url":"https://alion.io/job/connection-sr-endpoint-support-desktop-engineers-remote","title":"Sr. Endpoint Support (Desktop) Engineers - Remote","company":{"id":7393,"name":"Connection","domain":"connection.com","url":"https://alion.io/company/connection","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CT","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":["Schaumburg, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T08:28:39Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-05T23:55:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nConnection has a fantastic opportunity through our Technical Staffing division for a Senior Endpoint Support (Desktop) Engineer. This is a long-term contract position with benefits.\nThis role will serve as a senior escalation point for complex endpoint support issues while partnering closely with the Desktop Support team to resolve technical challenges and mentor junior technicians.\nResponsibilities\nServe as the Tier 3 escalation point for complex desktop and endpoint support issues.\nTroubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues.\nProvide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.\nSupport and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.\nManage endpoint provisioning, configuration, deployment, and lifecycle management.\nAssist with endpoint security, device compliance, software deployments, and policy management.\nWork collaboratively with infrastructure, security, and application teams to resolve cross-functional issues.\nDocument technical solutions, standard operating procedures, and best practices.\nMin\nMax\nQualifications\n5 - 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