{"id":1311504,"url":"https://alion.io/job/connectiverx-patient-support-specialist","title":"Patient Support Specialist","company":{"id":2540961,"name":"ConnectiveRx","domain":"connectiverx.com","url":"https://alion.io/company/connectiverx","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Whippany, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":15,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-26T16:37:53Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-25T16:15:16Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Overview\nBeing on medication is tough enough.We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path-allowing patients to build trusting relationships with their medication brands.\nWe’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices-engineers, pharmacists, customer service veterans, developers, program strategists and more-all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.\nThe Patient Support Specialist, under the direction of the Supervisor, is responsible for providing patient health care services enabling access to care for prescription medications. This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our client’s copay assistance programs. This individual is part of a highly concierge ‘white glove’ service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client’s copay assistance programs. This position requires someone with extreme customer empathy soft skills, experienced in patient care / health care case management engagement.\nResponsibilities\nWhat You will Do:\nResponds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds. Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence. Based on volume, may also process claims and/or may answer phones.\nRefers requests for escalation as needed and engages other internal areas such as Program Management, IT and other Contact Center teams to resolve issues.\nPerforms other assignments as needed.\nQualifications\nWhat We Need From You:\nCall Center operating metrics and performance management experience (a plus)\nKnowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)\nWill be trained to support programs, clients and/or job functions as appropriate.\nSome experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus)\nExperience with Call Center software (Five9, In-Contact, or similar) (a plus)\nFluent in English/Spanish (a plus).\nHigh School or GED required\n1+ years in a health care or case management experience in a high-volume contact center environment or similar environment preferred.\nExperience working in pharmacy benefits, health care insurance, and/or medical billing (preferred)\nCommunication skills: ability to convey information in easy-to-understand language. Actively listens; Uses writing effectively to create documents, Uses correct spelling, grammar, and punctuation.\nCustomer Focus; high level of empathy and emotional intelligence; Focuses on opportunity to service patients with a high level of empathy\nAdaptability: Adapts to a variety of situations easily and effectively navigates situations\nProblem Solve; Thinks critically, and problem-solves issues to resolution.\nWhy work with us?\nImmerse yourself in an excellent company culture with fun events and volunteer opportunities.\nEnjoy competitive benefits, including medical, dental, vision, and more.\nPlease take advantage of our 401k package with a dollar-for-dollar match-up.\nGenerous PTO and paid holiday days are offered.\nEmbrace opportunities for professional and personal growth in our team-oriented atmosphere.\nCompensation & Benefits: Compensation for this role varies based on factors such as location, relevant skills, experience, and capabilities.\nEmployees at ConnectiveRx can enroll in comprehensive benefit plans, including medical, dental, vision, life, and disability insurance. The company retains the right to update or modify health, welfare, and other fringe benefit policies. Employees may also participate in the company's 401(k) plan.\nTime-Off & Holidays: ConnectiveRx provides paid time off (PTO) to non-exempt employees for vacations and personal leave. For sick leave, eligible non-exempt employees receive Sick Time Off (STO) in accordance with company policy. PTO and STO are prorated during the first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with floating holidays prorated in the first year.\nThe company is committed to maintaining competitive benefits and reserves the right to adjust employee offerings, including PTO, STO, and holiday policies, in compliance with applicable laws and regulations.\nPosted Salary Range\nUSD $15.26 - USD $21.50 /Hr.","description_format":"text","description_chars":5004,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-09-26T16:37:53Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.411,"p_room":0.35,"age_days":28,"expected_fill_days":9,"reasons":["conf:1","win:tail","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/connectiverx-patient-support-specialist","json_url":"https://alion.io/job/connectiverx-patient-support-specialist.json","meta":{"generated_at":"2026-10-25T16:55:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24365,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2540961},"rest":"https://alion.io/mcp/rest/get_company?id=2540961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconnectiverx-patient-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconnectiverx-patient-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconnectiverx-patient-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/connectiverx-patient-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconnectiverx-patient-support-specialist"}]}