{"id":3783984,"url":"https://alion.io/job/connectiverx-supervisor-patient-support","title":"Supervisor, Patient Support","company":{"id":2540961,"name":"ConnectiveRx","domain":"connectiverx.com","url":"https://alion.io/company/connectiverx","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pittsburgh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-11-05T02:32:20Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T08:16:33Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nBeing on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path-allowing patients to build trusting relationships with their medication brands.\nWe’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices-engineers, pharmacists, customer service veterans, developers, program strategists and more-all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.\nThe Supervisor, Patient Support, under the direction of the department leader, is responsible for ensuring that their team provides extraordinary patient concierge health care services enabling access to care for prescription medications. The incumbent will be interacting directly with approximately 15 staff members and patients, physicians, and/or pharmacies related to providing access to care on behalf of our clients’ copay assistance programs. This includes call center services (inbound and outbound) and claims processing operations. They are part of a highly concierge “white glove” service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client’s copay assistance programs. The incumbent will be working in a matrix environment and interfacing with multiple internal areas including Training, Quality, Program Management, Human Resources, and Technology, and will often interact with our clients on how to improve the program offering.\nResponsibilities\nResponsible for ensuring that their team of approximately 15 members provides extraordinary “white glove” patient concierge health care services by meeting all agreed-upon SLAs and KPIs. \nIdentifies process improvements and enhancements utilizing customer and employee feedback, as well as data such as QA results, SLA performance, and turnaround times. \nProvides regular feedback and coaching, fostering a positive work environment to enable world-class customer service and an outstanding patient/provider experience; exemplifies strong leadership with a focus on employee engagement. \nMonitors workloads, rebalances as needed, manages attendance, and approves time. \nResponds to escalations as needed and engages other internal areas such as Program Management, IT, and other Contact Center teams to resolve issues. \nProvides input and feedback to Quality and Training as the subject matter expert to improve processes, procedures, and training. \nEnsures the team follows all pharmacovigilance processes, including timely submission of AE/PQC and completion of training.\n Participates in special projects and performs other duties as assigned, including performing other duties as needed. \nQualifications\nAssociate’s degree or equivalent experience (4 years) required in business, marketing, or related discipline.\nTwo years in a healthcare setting, including experience in a claims processing or high-volume call center. Minimum one year of relevant supervisory experience in a capacity such as team lead or project lead.\nMinimum 1 year of relevant supervisory experience in a capacity of team lead, project lead, etc. \nStrong experience in a healthcare payor or patient experience setting; healthcare or pharmaceutical experience is strongly preferred (such as insurance verifications, claims, etc.).Advanced skill level in Microsoft Excel, Word, PowerPoint, and Access.\nCompetencies Process Knowledge: Identifies, documents, and monitors key processes needed to achieve successful business results; maps and documents processes; develops framework for process improvement; identifies and documents processes within area of responsibility; seeks guidance on aspects of process that are out of immediate scope; drafts procedures that comply with the process; implements process improvement recommendations within the context of overall business processes.\nDecision Quality: Ability to make appropriate, informed, and timely decisions while ensuring compliance with company policies, practices, and core values; uses a combination of analysis, knowledge, experience, and judgment to make decisions; makes effective decisions even in the absence of complete information; evaluates and prioritizes factors and weighs decisions in order to reach a sound and effective solution to a problem.\nService Orientation: Anticipates, identifies, and addresses the needs of customers or clients, sometimes before those needs are voiced; actively looks for ways to help people; ability to be thoughtful and empathetic to the needs of others; is prompt and courteous in ensuring that the customer's immediate needs or complaints are satisfied; focuses on improving the level of service provided to external and internal customers.\nConsultation Communication: Ability to provide guidance to organizational stakeholders; offers solutions based on best practices; generates specific organizational interventions (e.g., culture change, change management, restructuring, training, etc.) to support organizational objectives.\nTravel or Physical Requirements Travel is not required for this position. This position is an on-site, in-office position.\nCompliance Requirements Adhere to all company policies, procedures, and other training consistent with ConnectiveRx’s Information Security and Compliance Programs, including but not limited to SOC1, SOC2, PCI, and HIPAA. Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state, and federal laws.\nCompensation & Benefits: This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.\nEmployees at ConnectiveRx can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company’s 401(k) plan, with employer contributions where applicable.\nTime-Off & Holidays: ConnectiveRx provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is determined based on an employee’s first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year.\nThe company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations.\nPosted Salary Range\nUSD $47,600.00 - USD $69,700.00 /Yr.","description_format":"text","description_chars":7060,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":15,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-11-05T02:32:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":11,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/connectiverx-supervisor-patient-support","json_url":"https://alion.io/job/connectiverx-supervisor-patient-support.json","meta":{"generated_at":"2026-11-06T11:19:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20571,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2540961},"rest":"https://alion.io/mcp/rest/get_company?id=2540961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconnectiverx-supervisor-patient-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconnectiverx-supervisor-patient-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconnectiverx-supervisor-patient-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/connectiverx-supervisor-patient-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconnectiverx-supervisor-patient-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3783984}},{"tool":"search_jobs","arguments":{"company":"connectiverx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3783984},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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