{"id":2645682,"url":"https://alion.io/job/connectwise-partner-success-manager-i","title":"Partner Success Manager I","company":{"id":3532,"name":"ConnectWise","domain":"connectwise.com","url":"https://alion.io/company/connectwise","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":19,"ghost_share":0,"stale_share":0.842,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":45000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":289},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-15T18:28:14Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-30T03:58:11Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.\nOur company is powered by our connections, our colleagues, and our community. And, we accept all kinds. \nGame-changers, innovators, culture-lovers-and humankind.\nWe invite discovery and debate. We recognize key moments as milestones. \nWe see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.\nCurious? Read this opportunity to learn how YOU can make a difference at ConnectWise!\nThe Partner Success Manager I is responsible for alignment at the leadership level of our partners while building and maintaining strong relationships to help these select partners progress on their transformation journey. This role works in partnership with cross-functional teams to help customers accelerate business value and ROI from their investment with ConnectWise.\nEssential Duties & Responsibilities: \nProvides support to cross-functional teams, with a high attention to detail.\nUse internal tools (e.g. Gong, Gainsight, Salesforce) to Research, analyze, and document findings.\nEnsures that partners maximize ROI and adoption, and collaborate with other ConnectWise stakeholders to ensure adoption and a successful renewal.\nBuilds and nurtures relationships across accounts to solidify our partnership and commitment to the partner.\nEffectively networks within accounts to help partners achieve their objectives.\nMonitors partner usage data, health indicators, partner maturity scores, renewal dates, and growth opportunities and translates into strategies for success.\nDevelops an understanding of typical business challenges faced by partners to address their needs.\nIdentifies risks to the partner that inhibit their stated business goals and create mitigation strategies.\nNavigates customer organizational structures to identify and build relationships with executives and stakeholders.\nPropose solutions to partner problems based on the ConnectWise platform aligned to playbooks; escalate complex scenarios to senior resources.\nIdentifies escalations and coordinates resolution with leadership and cross-functional teams.\nConduct regular Quarterly Business Reviews (QBRs) with partners to assess performance, identify opportunities for growth, and strengthen strategic alignment.\nKnowledge, Skills, and/or Abilities Required: \nExperience with Customer Success fundamentals.\nAbility to understand and articulate impact of new technology/processes to partner use cases.\nStrong communication, organizational and analytical skills.\nPossesses true grit and is driven to win.\nAbility to quickly grasp and distinctly explain technological and business concepts.\nEffective at leading and facilitating partner executive meetings (QBRs).\nEffectively adapts to changing priorities and transitions between tasks seamlessly, delivering results under tight deadlines.\nDemonstrates comprehensive knowledge of SaaS business models, including subscription management, cloud-based service delivery, product scalability, security protocols, and customer relationship best practices.\nPreferred: Working knowledge of ConnectWise products and platform features, capabilities, and best use cases.\nEducational/Vocational/Previous Experience Recommendations: \nBachelor’s degree in related field or equivalent business experience\n1+ years of relevant experience\nWorking Conditions: \nHybrid/Remote depending on location\n0-10% travel may be required\nConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.\nThe statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at  or 1-800-671-6898.","description_format":"text","description_chars":5126,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["RMM & MSP Software"],"lifecycle":[{"event":"open","at":"2026-10-15T20:01:25Z"},{"event":"close","at":"2026-10-20T18:04:47Z"},{"event":"reopen","at":"2026-10-21T15:54:04Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":142500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.625,"p_room":0.9,"age_days":13,"expected_fill_days":35,"reasons":["conf:3","stale_co","velocity","win:mid","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/connectwise-partner-success-manager-i","json_url":"https://alion.io/job/connectwise-partner-success-manager-i.json","meta":{"generated_at":"2026-10-30T05:06:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7165,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3532},"rest":"https://alion.io/mcp/rest/get_company?id=3532"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconnectwise-partner-success-manager-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconnectwise-partner-success-manager-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconnectwise-partner-success-manager-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/connectwise-partner-success-manager-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconnectwise-partner-success-manager-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2645682}},{"tool":"search_jobs","arguments":{"company":"connectwise.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2645682},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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