{"id":2453055,"url":"https://alion.io/job/conner-industries-senior-customer-service-representative","title":"Senior Customer Service Representative","company":{"id":673220,"name":"Conner Industries","domain":"connerindustries.com","url":"https://alion.io/company/connerindustries","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":16,"ghost_share":0,"stale_share":0.063,"repost_share":0,"time_to_fill_p50_days":109,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Worth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T15:21:10Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-21T20:19:52Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":7},"description":"Senior Customer Service Representative\n$65,000 base + 5% variable target\nCOMPANY\nConner Industries, Inc. is a leading provider of custom wood packaging and integrated packaging solutions, serving customers across a wide range of industrial markets. Supported by our vertically integrated industrial lumber capabilities, we operate 18 manufacturing locations nationwide. With more than 40 years in the industry, Conner continues to deliver reliable, tailored packaging solutions that meet the demands of our customers.\nKEY JOB RESPONSIBILITIES\nThe Customer Operations Specialist serves as the primary operational contact for designated manufacturing plants, Sales Representatives, and assigned customers. The role owns day-to-day execution of recurring packaging business from purchase order receipt through delivery and invoicing, while coordinating with Operations, Production, Scheduling, Logistics, Purchasing, and Accounting. The specialist maintains accurate customer, order, product, and billing information; communicates proactively; and ensures commitments are executed accurately and on time.\nRequirements\nDUTIES AND REQUIREMENTS\nServe as the primary operational contact for assigned customers and respond to questions regarding orders, shipments, pricing, availability, invoices, and documentation.\nBuild strong customer relationships through proactive communication, resolve routine concerns, and escalate strategic issues to Sales.\nReceive and process customer purchase orders and enter orders, transfers, revisions, and changes in Acumatica or XBI.\nMonitor open orders through fulfillment and verify pricing, specifications, quantities, and delivery requirements.\nAct as the primary liaison between customers and manufacturing plants, coordinating daily with production, scheduling, shipping, purchasing, and logistics.\nProvide timely order-status updates, manage customer expectations, and coordinate expedited orders and fulfillment priorities.\nCreate and maintain packaging item records, bills of materials, BOM revisions, and product price lists in Acumatica or XBI.\nSupport new product launches by coordinating accurate item setup and product data.\nGenerate customer-specific invoices and manage bills of lading, proofs of delivery, portal submissions, and related documentation.\nSupport collections and account reconciliation, and process RMAs, RGs, credit memos, and cost deviations.\nMaintain accurate, organized records and support reporting on order accuracy, response time, invoice accuracy, BOM accuracy, shipment communication, issue resolution, customer satisfaction, and retention.\nProvide administrative support for Direct Lumber and Cut Lumber orders when requested; the assigned Sales Representative retains full ownership and accountability for those orders.\nQUALIFICATIONS, EDUCATION & EXPERIENCE\nHigh school diploma or equivalent required; associate or bachelor’s degree in business, supply chain, operations, or a related field preferred.\nExperience in customer operations, customer service, sales support, order management, manufacturing, packaging, or a related environment preferred.\nStrong customer focus and clear, professional written and verbal communication.\nDemonstrated attention to detail and ability to manage multiple priorities and deadlines.\nStrong problem-solving, organization, time-management, and cross-functional collaboration skills.\nProficiency in Microsoft Office and experience working in ERP systems; Acumatica and XBI experience preferred.\nAbility to work independently while coordinating effectively with customers, Sales, manufacturing plants, and corporate support functions.\nPREFERRED QUALIFICATIONS\nExperience supporting protective packaging, custom wood packaging, industrial lumber, or another made-to-order manufacturing environment.\nHands-on experience with packaging item setup, BOM creation and maintenance, product price lists, invoicing, and customer portals.\nExperience coordinating production schedules, shipments, documentation, and customer expectations across multiple facilities.\nOTHER DUTIES\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change.\nPhysical Requirements\nWhile this is primarily a sedentary office position which requires the ability to work in confined quarters of an office, there are times the employee may be required to stand, walk or work in a manufacturing warehouse environment. Also requires the ability to bend, stoop, reach, lift, and move and/or carry items up to 50 pounds. The employee is required to have finger dexterity in operating a computer keyboard. Office work requires sitting at a computer monitor for extended periods of time. While in the manufacturing warehouse, employee will be required to use hearing protection and other PPE, to include but not limited to hard toed shoes\nBenefits\n Health Care Plan (Medical, Dental & Vision)\n Retirement Plan (401k)\n Life Insurance\n Paid Time Off - Accrued Immediately, Available at 30 days\n 8 Company Paid Holidays\n Short Term & Long Term Disability\n Tuition Reimbursement Program - Including Trade Schools\n Training & Development","description_format":"text","description_chars":5271,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wood Products & Furniture","Packaging & Labeling"],"lifecycle":[{"event":"open","at":"2026-10-13T15:21:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":109,"reasons":["conf:0","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/conner-industries-senior-customer-service-representative","json_url":"https://alion.io/job/conner-industries-senior-customer-service-representative.json","meta":{"generated_at":"2026-10-22T00:46:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1175,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673220},"rest":"https://alion.io/mcp/rest/get_company?id=673220"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconner-industries-senior-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconner-industries-senior-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconner-industries-senior-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/conner-industries-senior-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconner-industries-senior-customer-service-representative"}]}