{"id":1991314,"url":"https://alion.io/job/connext-global-solutions-customer-support-specialist-2","title":"Customer Support Specialist","company":{"id":2288235,"name":"Connext Global Solutions","domain":"connextglobal.com","url":"https://alion.io/company/connextglobal","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines","Davao City, Philippines","Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":15500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":true},{"name":"Salesforce","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-10-07T06:23:47Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T23:28:17Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"About the role\nThe Customer Support Specialist is the first point of contact for the client's customers, handling calls, chats and emails to resolve issues such as order tracking, billing errors and product questions. The role owns each case through to resolution and escalates to specialists with enough context that customers are not asked to repeat themselves. This is a night-shift, onsite role supporting US business hours, working within a team of about fifteen and reporting daily to a team leader.\nRequired qualifications\nAt least 1 year handling customers by phone, chat or email\nClear spoken and written English - most of your day is live conversation with US customers\nComfortable working night shift, onsite\nCan navigate several systems at once while staying in a conversation\nCompleted at least two years of college\nPreferred qualifications\nExperience in a BPO or shared-services setting\nHave used a ticketing system such as Zendesk, Freshdesk or Salesforce Service Cloud\nHandled both voice and non-voice channels in the same role\nWorked with US customers before","description_format":"text","description_chars":1075,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-07T06:32:26Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.808,"p_room":0.75,"age_days":15,"expected_fill_days":20,"reasons":["conf:1","wave","win:late","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/connext-global-solutions-customer-support-specialist-2","json_url":"https://alion.io/job/connext-global-solutions-customer-support-specialist-2.json","meta":{"generated_at":"2026-10-23T23:52:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7565,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2288235},"rest":"https://alion.io/mcp/rest/get_company?id=2288235"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconnext-global-solutions-customer-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconnext-global-solutions-customer-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconnext-global-solutions-customer-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/connext-global-solutions-customer-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconnext-global-solutions-customer-support-specialist-2"}]}