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The role is accountable for resolving support tickets received by phone, chat and email, ideally on first contact, and for managing user accounts and devices. It supports Windows laptops, exam-room PCs, printers and check-in kiosks remotely, and manages devices through Intune. The role partners with clinical and administrative staff, and with the client's managed service provider for network and phone-system escalations. It also maintains the IT knowledge base and asset list. The position replaces the current IT support person.\nRequired qualifications\nBachelor's degree in IT, Computer Science, Computer Engineering or a related field.\nAt least 3 years of L1/L2 service desk work for US users.\nMicrosoft 365 and Active Directory / Entra ID administration.\nExperience with a ticketing tool such as ServiceNow, Jira or Freshservice.\nGood spoken English and patience with busy clinical staff.\nPreferred qualifications\nCompTIA A+, Network+ or a Microsoft 365 certification.\nIntune or Autopilot experience.\nHealthcare IT experience, including HIPAA awareness.\nAbout Connext\nConnext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.","description_format":"text","description_chars":1521,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-22T02:16:14Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":6,"expected_fill_days":24,"reasons":["conf:3","wave","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/connext-global-solutions-customer-support-specialist-6","json_url":"https://alion.io/job/connext-global-solutions-customer-support-specialist-6.json","meta":{"generated_at":"2026-10-29T04:43:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7293,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2288235},"rest":"https://alion.io/mcp/rest/get_company?id=2288235"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconnext-global-solutions-customer-support-specialist-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconnext-global-solutions-customer-support-specialist-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconnext-global-solutions-customer-support-specialist-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/connext-global-solutions-customer-support-specialist-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconnext-global-solutions-customer-support-specialist-6"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3050433}},{"tool":"search_jobs","arguments":{"company":"connextglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3050433},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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