{"id":1928112,"url":"https://alion.io/job/connext-global-solutions-customer-support-specialist-test","title":"Customer Support Specialist Test","company":{"id":2288235,"name":"Connext Global Solutions","domain":"connextglobal.com","url":"https://alion.io/company/connextglobal","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines","Davao City, Philippines","Pasig, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Shopify","optional":false},{"name":"Slack","optional":false},{"name":"Zendesk","optional":false},{"name":"Instagram","optional":true}],"status":"live","first_seen_at":"2026-10-05T18:18:35Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T04:08:55Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"About the role\nThe Customer Support Representative is the front line for a direct-to-consumer subscription brand's customers, handling inquiries across email, live chat, and phone. The role is responsible for helping customers manage their subscriptions, resolving order and shipping issues, processing returns and refunds, and answering product questions. It partners closely with the Customer Experience Team Lead and a third-party logistics warehouse to resolve escalations and surface recurring issues for operational follow-up. The role is central to customer retention and is measured in part by customer satisfaction scores.\nRequired qualifications\n2+ years of customer service experience, ideally in e-commerce or DTC subscription brands\nExcellent written English - your emails and chats need to be clear, warm, and free of typos\nStrong verbal English - you'll be on the phone with US customers daily\nComfortable working US Eastern Time hours from a home office with reliable high-speed internet\nFamiliar with help-desk software (Zendesk, Freshdesk, Gorgias, or similar)\nDetail-oriented - you notice when something doesn't add up and you ask the right questions\nAbility to multitask - managing 3-4 chats and an email queue at the same time without losing the thread\nEmpathy and patience - some customers are frustrated when they reach out, and we want them to leave feeling heard\nTech-savvy - comfortable learning new tools quickly (we use Shopify, ShipStation, Recharge, Slack, and a few others)\nPreferred qualifications\nZendesk experience strongly preferred\nExperience supporting a subscription business (Recharge, Skio, or similar subscription platform)\nBackground in health, wellness, nutrition, or related industries\nPrevious remote-work experience supporting US customers from outside the US\nFamiliarity with social-media customer support (Instagram DMs, Facebook Messenger, TikTok comments)\nBilingual (Spanish a plus - about 12% of our customer base is Spanish-speaking)","description_format":"text","description_chars":1985,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":["Home office"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-05T20:53:44Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.75,"p_room":0.75,"age_days":20,"expected_fill_days":25,"reasons":["conf:1","win:late","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/connext-global-solutions-customer-support-specialist-test","json_url":"https://alion.io/job/connext-global-solutions-customer-support-specialist-test.json","meta":{"generated_at":"2026-10-27T05:25:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5254,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2288235},"rest":"https://alion.io/mcp/rest/get_company?id=2288235"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconnext-global-solutions-customer-support-specialist-test"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconnext-global-solutions-customer-support-specialist-test"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconnext-global-solutions-customer-support-specialist-test"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/connext-global-solutions-customer-support-specialist-test\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconnext-global-solutions-customer-support-specialist-test"}]}