{"id":3493338,"url":"https://alion.io/job/consensus-customer-service-representative","title":"Customer Service Representative","company":{"id":1855198,"name":"Consensus","domain":"consensus.com","url":"https://alion.io/company/consensus-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":135,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":18,"max":27,"currency":"CAD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"FHIR","optional":false},{"name":"HL7","optional":false},{"name":"NLP","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-29T20:51:24Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T02:22:12Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare.\nFounded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care. \nConsensus leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators. \nNow is the ideal time to join us in our mission to solve healthcare’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it. \nConsensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.\nHow you will impact the organization…\nWe are seeking a dedicated professional committed to delivering an outstanding experience to every customer. Key qualities for success in this role include enthusiasm, passion, and energy. While prior call center experience is not mandatory, a solid background in customer service is essential.\nThe successful candidate will provide phone and email support to prospective and existing eFax corporate and consumer clients,handling everything from account setup, logins, and technical troubleshooting to billing inquiries, plan changes, cancellations, and general customer care.\nThe value you will deliver…\nDeliver exceptional customer support, manage general inquiries and cancellation requests, and appropriately escalate complex issues or complaints.\nCustomer Retention & Follow-up: Retain existing customers inquiring about service cancellation via phone or email, and maintain proactive communication regarding open account inquiries.\nBilling Support: Periodically contact customers to assist with payment collection and processing updates to payment methods.\nDocumentation & Reporting: Accurately track, log, and report details for all inbound and outbound customer interactions within internal company systems.\nProduct Expertise & Problem Solving: Build and maintain a thorough understanding of company offerings, policies, and procedures to effectively diagnose and resolve customer issues.\nOffer regular insights, operational feedback, and recommendations for improvement to management when needed.\nPerform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.\nWhat you will bring to the table…\nPrevious customer service experience is a must (call centre experience is an advantage).\nExcellent verbal and written communication proficiency in English is required; fluency in French is considered an asset.\nMust be enthusiastic, friendly, professional, polite, and have a great attitude.\nGreat soft skills - empathy, patience, being calm, positive, active listener etc.\nStrong attention to detail, follow up skills and ability to multi-task.\nPC proficiency; Knowledge of MS Word, Excel and Outlook.\nAbility to work both independently and as part of a team environment.\nYou will stand out if you also have…\nProficiency/fluency in French \nGreat soft skills - including empathy, patience, composure, a positive attitude, and active listening capabilities.\nDemonstrates exceptional multitasking capabilities, meticulous attention to detail, and consistent follow-through skills.\nRemote Roles\nLocation requirements: Fully remote within Canada.\nPhysical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time.\nTechnology requirements: Reliable, high speed internet\nEligible for sponsorship: No\nHourly Roles with commission\nThe compensation for this role is up to CAD 18.00 - CAD 27.75 an hour. This position may be eligible for pre-approved overtime. Also included in this package for this position for compensation considerations may also include ESPP, accrued vacation, sick time, holidays and benefits. This job doesn't have an expiration date and will remain open until a qualified candidate is hired.\nWe are not accepting agency submissions for this role.\nTo learn more about us visit consensus.com","description_format":"text","description_chars":4886,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software"],"lifecycle":[{"event":"open","at":"2026-10-30T00:31:07Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":0,"expected_fill_days":135,"reasons":["conf:1","urgency","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/consensus-customer-service-representative","json_url":"https://alion.io/job/consensus-customer-service-representative.json","meta":{"generated_at":"2026-10-31T03:31:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4923,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1855198},"rest":"https://alion.io/mcp/rest/get_company?id=1855198"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconsensus-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconsensus-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconsensus-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/consensus-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconsensus-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3493338}},{"tool":"search_jobs","arguments":{"company":"consensus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3493338},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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