{"id":3511149,"url":"https://alion.io/job/conservation-international-coordinator-it-technical-support","title":"Coordinator, IT Technical Support","company":{"id":95979,"name":"Conservation International","domain":"conservation.org","url":"https://alion.io/company/conservation-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":72500,"currency":"USD","period":"year","gross":null,"usd_annual":72500},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T21:32:53Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T11:59:59Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Conservation International protects nature for the benefit of humanity. Through science, policy, fieldwork, and finance, we spotlight and secure the most important places in nature for the climate, biodiversity, and for people. With offices in 30 countries and projects in more than 100 countries, Conservation International partners with governments, companies, civil society, Indigenous peoples, and local communities to help people and nature thrive together.\nPOSITION SUMMARY - This position is based in Arlington, VA\nAs an IT/Help Desk Coordinator at Conservation International, you'll be the front line of technical support for our people around the world, providing first- and second-tier support that keeps end users productive and our mission moving forward. You'll deliver hands-on PC and Mac support, resolve incidents and service requests, participate in the user’s lifecycle from onboarding to offboarding, and help build end-user capability through training, clear documentation, and a well-maintained knowledge base.This role blends technical problem solving with strong customer service. The ideal candidate is customer focused, technically solid, and comfortable shifting between reactive troubleshooting and proactive maintenance, including hands on participation in the administration of our MDM platform and other IT tools. Success requires critical thinking, great attention to detail, and the ability to collaborate effectively with colleagues across cultures, time zones, and languages.\nRESPONSIBILITIES\nEnd-User Support\nServe as the first point of contact for IT help requests via ticket, email, or chat\nDiagnose and fix hardware, software, account, and connectivity issues on Windows and Mac devices\nSupport Microsoft 365 - mail flow, Teams, SharePoint, OneDrive; escalate what's beyond Tier 2\nProvide identity support through Microsoft Entra ID\nProvide endpoint security support\nSupport local office network issues - wired, wireless, VPN, printers, conference room equipment\nHandle desk-side support when remote tools aren't enough\nEscalate complex issues with clear documentation\nManage expectations against SLAs and confirm fixes actually work Device & Endpoint Management\nHelp configure, deploy, and maintain endpoints using the organization's MDM platform\nSupport device enrollment, policy enforcement, and compliance checks\nImage and deploy laptops for new hires; coordinate hardware replacements with vendors\nDo preventative maintenance on workstations, printers, peripherals, and AV equipment\nKeep the regional asset register accurate - user, location, status, warranty\nCoordinate with vendors on warranty repair, replacement, and disposal\nMaintain spare device inventory per the global stocking model Account & Systems Administration / User Lifecycle\nProvision new-hire devices end-to-end\nDeliver new-hire IT orientation\nOffboard users per the global runbook\nHandle access requests and group membership changes; support software deployment and patching\nCoordinate lifecycle events with departments; flag policy deviations to the IT manager Documentation & Continuous Improvement\nLog incidents, resolutions, and steps accurately in the ticketing system\nJoin the daily warm handover with neighboring regions\nContribute to and maintain the knowledge base\nMaintain runbooks for the platforms you're the regional point of contact for\nFlag recurring issues and improvement ideas to the IT team\nSupport onsite events - town halls, board meetings, donor visits, conferences\nJoin cross-region knowledge sharing sessions Other duties as assigned by supervisor.\nWORKING CONDITIONS\n35-hour work week, with occasional flexibility required outside normal hours\nOn-site position based at the Arlington, VA office - no remote or hybrid arrangement noted\nOccasional lifting and moving of equipment up to 40 lbs (18 kg)\nExtended periods of seated work at a workstation\nQUALIFICATIONS\nRequired (critical to successful job performance. Applicants not meeting required skills may not be hired)\nEducation\nBachelor's degree in a technical field (Computer Science, IT, Engineering, or similar), or an equivalent combination of education and relevant experience Experience\n2+ years of technical support experience in a professional environment, providing hands-on Tier 1 and Tier 2 support on Windows and macOS\nExperience with Microsoft Admin Center toolset\nExperience using an enterprise ticketing system skills\nDemonstrated proficiency installing, configuring, and troubleshooting Windows 11 and current macOS, including peripherals and standard productivity software\nWorking knowledge of Microsoft 365 end-user services\nFamiliarity with MDM platforms; administration experience a plus\nUnderstanding of networking fundamentals: DNS, DHCP, VPN, and Wi-Fi troubleshooting\nWorking proficiency in English Abilities\nExcellent customer service skills with the ability to communicate technical instructions clearly to users with varying levels of technical proficiency\nStrong attention to detail, accurate record-keeping, and self-organization\nAbility to prioritize and manage multiple open tickets in a fast-paced environment\nDemonstrated ability to work effectively with colleagues across cultures, time zones, and languages\nAbility to lift and move equipment up to 40 lbs\nPreferred\nFamiliarity with MDM platforms; administration experience a plus\nIndustry certifications: ITIL Foundation, Microsoft 365 Fundamentals (MS-900), CompTIA A+ / Network+, Apple Certified Support Professional, or Microsoft Modern Desktop Administrator (MD-102), or equivalent \nExposure to ITIL principles and service desk best practices Experience supporting a remote and field-based workforce, including users in low-bandwidth environments\nExperience supporting events, conferences, and executive meeting technology \nFamiliarity with PowerShell or Bash scripting for routine support automation \nExperience working in a distributed-team environment\nCommitment to environmental conservation\nTo apply for this position, please submit a resume and cover letter.\nCompensation, Benefits & Culture: Conservation International is committed to pay equity, transparency, and supporting employees across locations. Salary Range: $60,000 - $72,500 annually. This range represents Conservation International's good-faith estimate of the compensation for this position at the time of posting. Final compensation is based on geographic location, job-related skills, qualifications, and relevant experience. Benefits: Eligible employees receive a comprehensive benefits package, including medical, dental, and vision insurance; a 403(b) retirement plan with a 6% employer match after 60 days; Flexible Spending Accounts (FSA); employer-paid life insurance, short-term and long-term disability coverage; paid vacation and sick leave; voluntary benefits including pet insurance; and organization-issued technology to support remote and hybrid work. Benefits are subject to plan terms, eligibility requirements, and may be modified from time to time.\nSee all Conservation International Career OpportunitiesHERE\nConservation International is committed to providing equal employment opportunities to all individuals. We believe in hiring based on merit and qualifications, ensuring a fair and inclusive hiring process for everyone.","description_format":"text","description_chars":7295,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Hybrid work","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-30T08:10:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":72500,"is_top_pay":true},"html_url":"https://alion.io/job/conservation-international-coordinator-it-technical-support","json_url":"https://alion.io/job/conservation-international-coordinator-it-technical-support.json","meta":{"generated_at":"2026-11-01T15:27:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23684,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":95979},"rest":"https://alion.io/mcp/rest/get_company?id=95979"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconservation-international-coordinator-it-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconservation-international-coordinator-it-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconservation-international-coordinator-it-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/conservation-international-coordinator-it-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconservation-international-coordinator-it-technical-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3511149}},{"tool":"search_jobs","arguments":{"company":"conservation.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3511149},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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