{"id":3482081,"url":"https://alion.io/job/consilio-concierge-support-specialist","title":"Concierge Support Specialist","company":{"id":179390,"name":"Consilio","domain":"consilio.com","url":"https://alion.io/company/consilio-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":289},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-29T20:27:19Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T18:16:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nAbout the Company\nConsilio is the global leader in legal consulting and services within the eDiscovery industry. Our worldwide professionals bring their expertise and a commitment to serve to every engagement, partnering with our clients to develop creative solutions for their most pressing challenges.\nAbout the Team\nConcierge Services is a global team primarily responsible for providing Consilio’s exclusive clients with top-tier support via phone and email. Their secondary responsibility is to fulfill all account management requests for these clients (ie. account creations, project access and new engagement tasks).\nSHIFT HOURS - Tuesday to Saturday 2pm to 11pm Eastern\nResponsibilities\nWhat You’ll Do\nWith a passion for helping others and solving problems, you’ll be helping clients over the phone and by email with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you’ll be fulfilling their requests such as account creations and project access requests.\n\nQualifications\nThe ideal applicant for this position has/is the following:\nDATA RESTRICTIONSITAR clearance.\n\n EDUCATIONBachelor’s degree or higher (any discipline).\n\nLANGUAGEMultilingual in English AND at least one of the following: German/Mandarin/Cantonese.\n\nAPTITUDEDigital Intelligence - ability to acquire and apply new knowledge related to digital technology.\nDigital Literacy - ability to find, evaluate and clearly communicate information through multiple mediums.\n\n EXPERIENCEAt least 2-3 years - in either customer service, tech support, legal, government, financial or hospitality roles.\nOperating Systems - Windows and Mac.\nMicrosoft 365 - Office (Excel, Word & PPT), Visio and Sharepoint.\n\nCUSTOMER SERVICE SKILLSStrong communicator - both written and verbally.\nActive listener - gains knowledge while engaging with the speaker.\nTeam player - capable of working independently or collaboratively with colleagues as situations arise.\nFlexibility - to adapt to regional communication styles.\nPatience & Empathy - when supporting clients of varying technical proficiency.\nClient advocacy - when collaborating with other teams or when providing the client with status updates.\n\nLOGICAL THINKING SKILLSProblem Solver - capable of identifying issues and communicating resolution steps clearly.\nAssessor - can identify scenarios that require escalation to either Concierge Leadership or other teams.\n\nEXTRA CREDIT FORPrevious experience in eDiscovery industry.\nPrevious experience with eDiscovery systems such as Relativity, Everlaw and NUIX.\nPrevious experience with user access systems such as ActiveDirectory and Azure.\nExisting Consilio employees with at least 1 year tenure.\n\nWhat Shift You’ll Work\nTuesday to Saturday 2pm to 11pm Eastern.\nWhat We Offer\nAbility to work remotely from home.\nRelativity Review Management Specialist certification (RRMS)\nSightline Administrator certification.\nBrainspace Administrator certification\nBlackOut User certification\nHealth and welfare benefits (including medical, dental, vision, life insurance and EAP).\n410(k)\nPaid-time off (PTO).\nEmployee Appreciation (Bonusly) and Referral Reward Programs.\n\nConsilio’s True North Values\nClient Experience | Listen for the “why”. Clearly define success. Be accountable. Go the extra distance to create moments that matter. \nCollaboration | Treat everyone with respect. Welcome diverse views. Partner across geography, generations, and teams. Rally around final decisions. \n Innovation | Always be curious (ABC). Challenge the status quo. Experiment and fail forward. Build for the future. \n Grit | Focus on what matters. Work with passion and persistence. Think like an owner. Deliver results you’re proud of. \nConsilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.\n#LI-Remote","description_format":"text","description_chars":4141,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-29T20:27:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":247500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/consilio-concierge-support-specialist","json_url":"https://alion.io/job/consilio-concierge-support-specialist.json","meta":{"generated_at":"2026-10-30T20:02:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9762,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179390},"rest":"https://alion.io/mcp/rest/get_company?id=179390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconsilio-concierge-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconsilio-concierge-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconsilio-concierge-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/consilio-concierge-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconsilio-concierge-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3482081}},{"tool":"search_jobs","arguments":{"company":"consilio.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3482081},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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