{"id":1774671,"url":"https://alion.io/job/consilio-engineer-noc","title":"Engineer, NOC","company":{"id":179390,"name":"Consilio","domain":"consilio.com","url":"https://alion.io/company/consilio-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":128},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Commander.js","optional":false},{"name":"Confluence","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Uptime Kuma","optional":false},{"name":"Windows","optional":false},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"ITIL","optional":true},{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-10-03T16:12:53Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-07T22:23:38Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Overview\nAbout Consilio\nConsilio's consulting and services teams assist legal departments of multinational corporations and their outside counsel in responding to legal matters, reducing legal spend, minimizing risk, and operating more efficiently. Across eDiscovery, document review, and legal consulting services, Consilio is committed to delivering service excellence globally and applying proven knowledge and technology to help clients solve challenges with lower cost, lower risk, and improved speed.\nPosition Summary\nThe NOC Engineer provides first-line operational monitoring and incident response for Consilio's global technology environment. The role monitors infrastructure, networks, servers, storage, applications, and supporting services; validates and triages alerts; executes approved runbooks; and coordinates timely escalation and communication to minimize service disruption. The NOC Engineer contributes to reliable 24x7 operations through disciplined ticket documentation, shift handoffs, monitoring improvement, and collaboration with infrastructure, application, security, and service management teams.\nResponsibilities\nContinuously monitor the health, availability, performance, and capacity of infrastructure, network, server, storage, cloud, application, and environmental services using approved monitoring and observability platforms.\nValidate, correlate, prioritize, acknowledge, and triage alerts based on business impact, severity, service dependencies, and documented operating procedures.\nPerform first-level troubleshooting and approved remediation, including service or job restarts, basic connectivity checks, log review, health validation, and execution of established runbooks.\nCreate and maintain accurate incident and service tickets, including timestamps, affected services, troubleshooting performed, evidence collected, actions taken, escalation details, and final resolution.\nEscalate unresolved or high-impact incidents to the correct technical team, vendor, incident commander, or management contact in accordance with defined SLAs and escalation paths.\nInitiate or support major incident bridges, maintain a clear incident timeline, provide concise stakeholder updates, and ensure ownership remains clear through service restoration.\nComplete structured shift handoffs that identify active incidents, degraded services, pending follow-ups, maintenance activities, and operational risks.\nCoordinate with third-party vendors and internal support teams to resolve hardware, software, connectivity, and platform issues.\nSupport planned maintenance and change windows by completing readiness checks, monitoring service health, documenting checkpoints, validating recovery, and communicating exceptions.\nMaintain and improve operational documentation, including SOPs, runbooks, escalation matrices, knowledge articles, monitoring inventories, and service ownership records.\nAssist with monitoring onboarding for new or changed services by validating dashboards, thresholds, routing, dependencies, ownership, and actionable alert content.\nReview false positives, duplicate alerts, missed detections, stale monitors, and recurring noise; recommend threshold, routing, suppression, or runbook improvements to reduce alert fatigue.\nContribute incident data and timelines to problem management and post-incident reviews; track assigned corrective actions and knowledge updates to completion.\nMonitor operational performance indicators such as service availability, alert volume, mean time to detect, mean time to acknowledge, mean time to resolve, SLA compliance, and repeat incidents.\nFollow approved access control, data handling, change management, incident management, security, and audit requirements, and promptly escalate suspected security events to the appropriate response team.\nParticipate in rotational shifts, weekend or holiday coverage, after-hours maintenance, and on-call support as required by business needs.\nOperational Tools and Technologies\nMonitoring and observability: Grafana, Prometheus, and Uptime Kuma or comparable platforms.\nIncident alerting and coordination: JSM (Jira service management) or comparable on-call and incident management tools.\nIT service management and documentation: ServiceNow or another ITSM platform; SharePoint or Confluence for knowledge management.\nOperating systems and infrastructure: Windows and Linux fundamentals; server, virtualization, storage, network, and cloud concepts.\nAutomation and configuration: Working knowledge of Windows PowerShell; familiarity with YAML syntax, PromQL (Prometheus Query Language) and API-based integrations is desirable.\nCore networking: TCP/IP, DNS, DHCP, routing, switching, VPNs, firewalls, load balancers, latency, packet loss, and common connectivity diagnostics.\nQualifications\nBachelor's degree or diploma in Computer Science, Information Technology, Engineering, or a related discipline, or an equivalent combination of education, training, and relevant experience.\nAt least one year of experience in NOC, infrastructure operations, Service Now, systems administration, network support, or another 24x7 technical support environment is preferred. Entry-level candidates with relevant internships, labs, or certifications may be considered.\nFoundational understanding of incident, request, problem, change, and knowledge management practices.\nAbility to interpret alerts, dashboards, logs, system events, and basic performance or capacity indicators.\nAbility to troubleshoot methodically, follow technical procedures, recognize operational risk, and escalate with complete and accurate context.\nClear written and verbal communication skills, including the ability to provide concise technical updates to both technical and nontechnical stakeholders.\nStrong attention to detail, organization, prioritization, and time management in a high-volume environment with shifting priorities.\nAbility to work independently within established procedures and collaborate effectively across global teams and time zones.\nAbility and willingness to work rotational shifts, weekends, holidays, and scheduled maintenance windows as business needs require.\nPreferred Qualifications\nHands-on experience with enterprise monitoring, observability, event management, or incident response tools.\nExperience supporting network, Windows, Linux, virtualization, storage, cloud, or enterprise application environments.\nExperience with ITSM ticketing platforms, CMDB concepts, service mapping, and operational knowledge management.\nExperience using PowerShell or another scripting language to automate repetitive operational tasks.\nITIL Foundation and (or) relevant monitoring-tool certification.\nExperience in a regulated, audited, legal technology, eDiscovery, or globally distributed services environment.\nCore Competencies\nOperational ownership and accountability\nAnalytical troubleshooting and sound judgment\nCalm, structured response during high-impact incidents\nCustomer and service orientation\nClear communication and active listening\nCollaboration across technical teams\nDocumentation discipline and attention to detail\nContinuous improvement and learning agility\nClient Experience | Listen for the “why.\" Clearly define success. Be accountable. Go the extra distance to create moments that matter.\nCollaboration | Treat everyone with respect. Welcome diverse views. Partner across geographies, generations, and teams. Rally around final decisions.\nInnovation | Always be curious (ABC). Challenge the status quo. Experiment and fail forward. Build for the future.\nGrit | Focus on what matters. Work with passion and persistence. Think like an owner. Deliver results you’re proud of.","description_format":"text","description_chars":7697,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-03T16:12:53Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.887,"p_room":1,"age_days":3,"expected_fill_days":16,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/consilio-engineer-noc","json_url":"https://alion.io/job/consilio-engineer-noc.json","meta":{"generated_at":"2026-10-08T00:35:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":864,"day_limit":5000,"remaining_today":4136,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179390},"rest":"https://alion.io/mcp/rest/get_company?id=179390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconsilio-engineer-noc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconsilio-engineer-noc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconsilio-engineer-noc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/consilio-engineer-noc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconsilio-engineer-noc"}]}