Lead, Infrastructure Administrator

Overview

About the company

Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise.

Position Overview:

Global Enterprise Organization seeking fulltime Infrastructure Administrator Lead in Bangalore, India. The Supervisor will take on an elevated role within the admin team, assisting with overseeing the administration of the infrastructure, managing ticket queue and workflows, and maintaining the operations of the technical infrastructure of the organization.

Responsibilities

• Supervise a team of Infrastructure Administrators, providing guidance and direction to ensure the efficient functioning of the technical infrastructure.
• Provide expertise and support for Windows and Linux servers, Active Directory, Office 365, VMware virtual environment, and storage infrastructure.
• Take end-to-end ownership of tickets, ensuring timely resolution and adherence to SLAs. Collaborate with Infrastructure teams to improve SLAs and ticket resolution times.
• Infrastructure Support: Handle daily support activities for all areas of Infrastructure, implementing change requests for standard/common changes.
• QC Change request implementation for standardcommon changes.
• Oversee and participate with training new and old admin team members.
• Oversee the creation of new virtual machines, groups, and user accounts, ensuring proper access control to internal systems.
• Proactively remediate security vulnerabilities and address findings to maintain a secure infrastructure. Monitor and enforce access control.
• Supervising the remediation of security vulnerabilities and other findings as necessary.
• Monitor the ticket queue to ensure SLAs are met and assist with any other assigned duties as needed.

Qualifications

• BA/BS degree in Computer Science, Mathematics, Engineering or equivalent degree/experience.
• 4 years of IT administration
• Demonstrated understanding of complex problem-solving techniques dealing with infrastructure support.
• Experience with some of the following areas / concepts:
  • Windows Server and Linux operating systems
  • Active Directory (maintenance, group policy, permissions)
  • VM server creation
  • Enterprise storage systems
  • Physical server class hardware
  • Data center operations
• Some level of experience using a ticketing tool. ManageEngine ServiceDesk experience is a plus.
• System monitoring and administration tool sets - VCenter, ADUC, storage management tools, etc.
• An understanding of networking and administration
• Basic understanding of DNS
• Used some security tools and software - anti-virus, anti-malware, patch management
• Creatingdeleting accounts in Microsoft Office 365
• Some experience with Active Directory and/or Azure Active Directory

Other Skills

• Industry recognized certifications (Microsoft, Cisco, CompTIA, Linux etc) highly desirable
• Experience with BitDefender antivirus and ManageEngine Patch manager
• Hands on experience with automation suites (Aria, Ansible, BMC, etc)

• Reasonable level of experience with automation and/or scripting

• A strong desire to make a difference.
• Able to set objectives, meet deadlines and work under pressure in a fast moving business
• Excellent interpersonal and communication skills.
• Has broad perspective and understanding of business and trends in the market place; is current on business and industry trends.
• Has a holistic approach to business; understands his/her own area of expertise and how it applies to the good of the group/business.
• Excellent organizational and project management skills.

• Strong problem-resolution skills.

• Must be detail-oriented and a team player.

Shift Timings - Rotational shifts

Consilio’s True North Values

Client Experience | Listen for the “why." Clearly define success. Be accountable. Go the extra distance to create moments that matter.

Collaboration | Treat everyone with respect. Welcome diverse views. Partner across geographies, generations, and teams. Rally around final decisions.

Innovation | Always be curious (ABC). Challenge the status quo. Experiment and fail forward. Build for the future.

Grit | Focus on what matters. Work with passion and persistence. Think like an owner. Deliver results you’re proud of.