{"id":14480,"url":"https://alion.io/job/console-ai-customer-enablement-lead","title":"AI Customer Enablement Lead","company":{"id":4488,"name":"Console","domain":"console.com","url":"https://alion.io/company/console","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"D","score":52,"open_postings":15,"ghost_share":0.8,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":250000,"currency":"USD","period":"year","gross":null,"usd_annual":250000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Cursor","optional":false},{"name":"Databricks","optional":false},{"name":"Figma","optional":false},{"name":"GitHub","optional":false},{"name":"OpenAI","optional":false},{"name":"Slack","optional":false},{"name":"Stripe","optional":false}],"status":"live","first_seen_at":"2026-06-29T17:19:48Z","employer_posted_date":"2026-06-29","last_verified_at":"2026-10-17T17:43:35Z","board_verified":true,"closed_at":null,"days_open":110,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":109},"description":"Console is building the AI agents that power autonomous enterprises. We use AI to autonomously resolve IT, HR, Legal, Finance, Security, and Ops tasks the moment they come in from Slack or Teams. We're building toward a future where enterprise operations are fully autonomous; with no tickets, approvals, or manual processes slowing companies down.\nOur platform enables companies like Databricks, Figma, and Cursor to delegate entire categories of work to AI agents that understands their org, takes action across systems, and gets smarter over time. We've raised $29M, backed by Thrive Capital (investors in OpenAI, Stripe, GitHub) and a small group of founders who have built category-defining companies.\nWe’re unusually selective about the people we work with. We hire builders who span functions, optimize for speed, and care deeply about their craft. We do not care about pedigree. We have a lot of work ahead of us. Join us.\nThe Role\nWe're looking for an AI Customer Enablement Lead to own how customers learn, adopt, and get the most value from Console. This is a founding seat: you'll architect our enterprise enablement function from the ground up, across onboarding, product training, self-serve resources, documentation, and ongoing enablement.\nWhat you build is going to be rolling out to enterprise customers like Databricks, Figma, and Cursor, directly shaping adoption, retention, and how they scale. You'll partner closely with Forward Deployed Engineering, Product, Sales, and Engineering to turn complex capabilities into clear learning experiences, with the autonomy to build fast, iterate, and own programs end-to-end.\nThe ideal candidate brings strong instructional design instincts and a track record of scalable enablement programs in B2B SaaS.\nWhat You'll Do\nOwn Console's enterprise enablement strategy and roadmap, setting the direction as the function takes shape.\n\nArchitect the function end-to-end (content, tooling, delivery, metrics) and build the case for where it scales next, which may include growing a team over time.\n\nBuild onboarding and training resources that help customers adopt AI agents fast, including guides, videos, courses, and help center content.\n\nDesign scalable learning experiences across customer personas, use cases, and stages of the journey, from first deployment to mature, multi-team usage.\n\nPartner with Forward Deployed Engineering, Product, Sales, and Engineering to surface customer knowledge gaps and turn them into high-impact enablement.\n\nBuild repeatable systems for gathering feedback, measuring content effectiveness, and improving programs over time.\n\nAbout You\n6+ years in customer enablement or education, including ownership of a program or function, ideally in B2B SaaS or enterprise technology.\n\nA track record of building enablement programs from zero: onboarding resources, academies, training content, or self-serve learning. You think about content as building blocks of a larger system.\n\nStrong ability to translate complex or technical products into clear, approachable learning experiences. Comfort with AI or highly technical products is a plus.\n\nFluent across formats: documentation, training decks, videos, webinars, live trainings, and self-paced learning.\n\nA high-agency operator who creates structure in ambiguity and is excited to build zero to one.\n\nComfortable operating with senior stakeholders on both sides: setting strategy internally with leadership and engaging enterprise customers at the VP and executive level.\n\nWhy join Console?\nProduct-market fit: We have built the leading product in our category, in a massive market. We've hit an inflection point and are on track to build a generational company.\n\nWorld-class team: We seek high agency contributors who are comfortable navigating ambiguity, ruthlessly prioritize what matters and are action-biased.\n\nGrow with us: We reward impact, not credentials or years of experience. We intend to grow talent from within as we scale up.\n\nCompetitive pay and benefits: top compensation with full benefits including:\nComprehensive health, dental, and vision insurance\n\nUnlimited PTO\n\n401(k)\n\nEquity\n\nMeals provided daily in office","description_format":"text","description_chars":4171,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Unlimited PTO","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","AI Agents"],"lifecycle":[{"event":"open","at":"2026-06-29T17:19:48Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.124,"p_room":0.28,"age_days":109,"expected_fill_days":27,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":250000,"is_top_pay":true},"html_url":"https://alion.io/job/console-ai-customer-enablement-lead","json_url":"https://alion.io/job/console-ai-customer-enablement-lead.json","meta":{"generated_at":"2026-10-17T17:54:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":502,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4488},"rest":"https://alion.io/mcp/rest/get_company?id=4488"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconsole-ai-customer-enablement-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconsole-ai-customer-enablement-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconsole-ai-customer-enablement-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/console-ai-customer-enablement-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconsole-ai-customer-enablement-lead"}]}