{"id":1002998,"url":"https://alion.io/job/consolidated-analytics-customer-relations-call-center-agent","title":"Customer Relations Call Center Agent","company":{"id":673055,"name":"Consolidated Analytics","domain":"consolidatedanalytics.com","url":"https://alion.io/company/consolidatedanalytics","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"A","score":88,"open_postings":10,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":11500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T09:52:29Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-30T20:31:43Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Consolidated Analytics | End-to-End Mortgage Solutions. Real Expertise. Real Results.\nConsolidated Analytics is a data-driven mortgage solutions partner supporting the full life of the loan, from origination through servicing and capital markets. We combine asset-level intelligence with enterprise-scale solutions to power smarter decisions and measurable business outcomes. Our integrated capabilities span due diligence, residential and commercial valuation, collateral and risk analytics, process and technology optimization, and regulatory compliance, helping clients operate with clarity, agility, and confidence in a rapidly evolving market.\nWhat sets us apart?\nWe bring together deep mortgage industry expertise, integrated technology, and a multidisciplinary workforce to help clients optimize quality, drive operational performance, and enhance decision-making at scale. Across the loan lifecycle, whether managing volume, acquiring assets in bulk, scaling originations, launching or expanding servicing, or navigating market and regulatory change, our teams deliver with clarity, compliance, and speed.\nCore Services\nMortgage Due Diligence\nProperty Valuation + Analytics\nMortgage Fulfillment (Origination and Servicing)\nDefault Services (Claims, REO, Rental Management)\nRisk + Compliance Advisory\nBusiness Process Solutions (BPS)\nOur Evolution\nOver the past decade, we’ve strategically acquired and integrated best-in-class firms, including OpEXNOW, Equitable Mortgage Solutions, Carrington Property Services, and RealInfo into a unified platform designed to meet the demands of today’s dynamic market.\nWe’re not just a vendor, we’re a partner built for transformation.\nCareers\nWe’re always hiring talented professionals who want to grow, lead, and win.\nEssential Duties and Responsibilities\nAnswer incoming calls, place approved outbound calls, respond to voicemails, and assist with customer electronic communications.\nResearch and respond to customer inquiries using loan servicing systems, account notes, procedures, and approved resources.\nReceive and process payments and provide accurate information regarding loan balances, payment activity, escrow, account status, servicing activity, and available servicing options.\nAssist customers regarding delinquency, mortgage assistance, and loss mitigation, including providing information regarding available programs, application requirements, current status, and next steps in accordance with established procedures.\nPerform approved loan system data entry, documentation, account maintenance, and task management activities.\nProvide first-call resolution whenever possible and escalate matters requiring additional authority, specialized review, or licensing.\nAdhere to customer identification, privacy, information security, regulatory, quality, and customer service requirements.\nMeet established productivity, service level, attendance, and quality expectations.\nQualifications\nHigh school diploma or equivalent.\nMinimum 1-2 years of customer service or call center experience.\nU.S. mortgage servicing, mortgage banking, or financial-services call center experience strongly preferred.\nExperience supporting U.S. customers by telephone preferred.\nStrong spoken and written English communication skills.\nAbility to clearly explain account and financial information to customers.\nStrong computer skills with the ability to navigate multiple systems while assisting customers.\nDetail oriented with strong research, documentation, organization, and problem-solving skills.\nAbility to follow established procedures and recognize when escalation or additional authority is required.\nAbility to maintain confidentiality and appropriately handle customer information.\nAbility to work effectively in a fast-paced, high-volume call center environment.\nAbility to successfully 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