Technicien Support Informatique (Alternance)

Consord • 17 days ago
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First seen by Alion on Oct 5, 2026.

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Consord

Espace Etudiant Accédez à votre profil, découvrez les opportunités d'alternance disponibles et postulez directement en ligne. S'inscrire / Connexion Espace lycéen. Accédez à votre profil, découvrez les opportunités d'alternance disponibles et postulez directement en ligne.
alternance.tn • Tunis • UTC+01:00

Job Description (2–3 lines): Concord is hiring a Technicien Support Informatique (Alternance) at Everience. Vous assurerez le support utilisateurs, le suivi des tickets, et la résolution L1 avec escalade structurée si nécessaire.
Key Responsibilities (bulleted):


Prendre en charge les incidents/demandes utilisateurs et assurer le suivi ticket


Diagnostiquer et résoudre en L1, puis escalader avec des informations complètes


Rédiger des comptes-rendus clairs (actions menées, résultat, prochaines étapes)


Contribuer à la base de connaissances (FAQ, procédures, standardisation)

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