{"id":3508684,"url":"https://alion.io/job/constance-hotels-resorts-guest-experience-manager","title":"Guest Experience Manager","company":{"id":4428,"name":"Constance Hotels & Resorts","domain":"constancehotels.com","url":"https://alion.io/company/constancehotels","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belle Mare, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":515},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-10-30T05:23:32Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T18:47:40Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences - for guests and team members alike.\n Constance Belle Mare Plage, a luxurious resort in Mauritius, is seeking a dedicated Guest Experience Manager to join our esteemed team. This role is pivotal in ensuring exceptional guest satisfaction and maintaining our high standards of service excellence.\nGuest Journey & Service Excellence\nOwn and oversee the full guest journey, from pre-arrival to post-departure, ensuring seamless and personalised experiences.\nProactively engage with guests in public areas, handling feedback, concerns, and special requests with empathy and professionalism.\nLead service recovery for guest complaints, ensuring timely resolution and positive outcomes in line with brand standards.\nCoordinate VIP, repeat guest, honeymoon, and special occasion experiences.\nExperience Design & Brand Standards\nImplement and maintain Constance brand service standards and guest experience initiatives.\nIdentify opportunities to create “wow moments” and memorable touches throughout the resort.\nEnsure consistency in guest communication, amenities, storytelling, and emotional connection to the brand.\nGuest Feedback & Quality Management\nMonitor, analyse, and report on guest feedback from surveys, online reviews, and in-house comments.\nTrack trends, identify root causes, and work with department heads to implement corrective and preventive actions.\nPrepare regular guest experience reports and recommendations for management.\nGuest Relations Leadership & Cross-Department Collaboration\nWork closely with all departments to ensure aligned service delivery.\nFacilitate daily briefings and guest experience updates where required.\nAct as the central point of coordination for guest-related escalations.\nGuest Relations Team Leadership & Culture\nCoach and influence teams across departments on guest engagement and service behaviours.\nSupport training initiatives related to service excellence, luxury standards, and guest interaction.\nPromote a guest-centric culture and lead by example through visible presence on the floor.\nAdministration & Reporting\nMaintain accurate guest profiles, preferences, and service recovery records.\nEnsure confidentiality of guest information and compliance with data protection standards.\nPrepare reports, action plans, and presentations related to guest experience performance\n Bachelor's degree in Hospitality Management or a related field\nMinimum 3-5 years of experience in a similar role within the luxury hospitality industry\nProven track record in managing guest relations and enhancing customer satisfaction\nExcellent communication and interpersonal skills, with the ability to interact effectively with guests and staff at all levels\nStrong leadership abilities and experience in managing and motivating teams\nExceptional problem-solving and decision-making skills\nProficiency in hospitality management software and systems\nIn-depth knowledge of hospitality industry standards and best practices\nUnderstanding of luxury hotel operations and guest expectations\nFluency in English; additional languages would be advantageous\nCustomer service expertise with a passion for delivering exceptional experiences\nAbility to work flexible hours, including weekends and holidays\nAdditional certifications in customer service or hospitality management are desirable\n WORK WITH CONSTANCE\nJoin a team where well-being, career development, and collaboration are at the heart of everything we do.\nWe believe in continuous learning and growth to help our teams achieve their full potential.\nA strong family spirit is part of our identity, we support and care for one another.\nWe offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.\nOur passion for luxury hospitality is reflected in every detail of the guest experience.\nWe are committed to environmental and societal contributions, integrating sustainability into everything we do.\nWe want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.\nBe part of a company that values people, innovation, and excellence.","description_format":"text","description_chars":4650,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel"],"lifecycle":[{"event":"open","at":"2026-10-30T06:30:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":18,"reasons":["conf:1","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/constance-hotels-resorts-guest-experience-manager","json_url":"https://alion.io/job/constance-hotels-resorts-guest-experience-manager.json","meta":{"generated_at":"2026-11-03T19:37:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1875,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4428},"rest":"https://alion.io/mcp/rest/get_company?id=4428"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconstance-hotels-resorts-guest-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconstance-hotels-resorts-guest-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconstance-hotels-resorts-guest-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/constance-hotels-resorts-guest-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconstance-hotels-resorts-guest-experience-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3508684}},{"tool":"search_jobs","arguments":{"company":"constancehotels.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3508684},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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