{"id":3861972,"url":"https://alion.io/job/constance-hotels-resorts-guest-services-agent","title":"Guest Services Agent","company":{"id":4428,"name":"Constance Hotels & Resorts","domain":"constancehotels.com","url":"https://alion.io/company/constancehotels","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23000,"max":28000,"currency":"MUR","period":"month","gross":null,"usd_annual":7212},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T07:19:25Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T08:35:07Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"A luxury hideaway on the northeast coast of Mauritius, Constance Prince Maurice blends timeless elegance, serene surroundings, and exceptional service. Working here means joining a passionate team where excellence is a mindset, every detail counts, and hospitality is celebrated as a true art form.\n The Guest Services Agent plays a vital role in creating exceptional guest experiences from the moment of arrival through to departure.\nDuties and Responsibilities:\nGreet all guests with a warm, genuine, and personalized welcome.\n\nHandle check-in/check-out procedures efficiently and accurately.\n\nEscort VIP guests when necessary and ensure all preferences and requests are noted and fulfilled.\n\nProvide information about hotel services, facilities, and local attractions, and offer concierge-level assistance.\n\nAct as a liaison between guests and various departments to ensure timely and efficient service delivery.\n\nMaintain effective and professional communication with all departments (Housekeeping, Concierge, F&B, etc.).\n\nHandle guest complaints tactfully and professionally, aiming for swift resolution and satisfaction.\n\nCommunicate clearly with the team to ensure guest preferences, special occasions, and requests are anticipated and fulfilled.\n\nProcess payments, manage reservations, and perform accurate cashiering functions.\n\nMaintain a clean and organized front desk and lobby area.\n\nUpdate guest profiles and logs in the system for future reference and service personalization.\n\n NC3 in Front office or any other relevant qualification in Hospitality or Customer Service\nMinimum 2 years of experiences as Guest Services Agent or in similar guest facing role\nProficient Communication in English and French, both spoken and written.\nTeam-oriented with a collaborative mindset and a proactive attitude.\nWORK WITH CONSTANCE\nJoin a team where well-being, career development, and collaboration are at the heart of everything we do.\nWe believe in continuous learning and growth to help our teams achieve their full potential.\nA strong family spirit is part of our identity, we support and care for one another.\nWe offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.\nOur passion for luxury hospitality is reflected in every detail of the guest experience.\nWe are committed to environmental and societal contributions, integrating sustainability into everything we do.\nWe want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.\nBe part of a company that values people, innovation, and excellence.","description_format":"text","description_chars":2775,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel"],"lifecycle":[{"event":"open","at":"2026-11-06T10:03:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":18,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":7212,"is_top_pay":false},"html_url":"https://alion.io/job/constance-hotels-resorts-guest-services-agent","json_url":"https://alion.io/job/constance-hotels-resorts-guest-services-agent.json","meta":{"generated_at":"2026-11-11T09:44:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16352,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4428},"rest":"https://alion.io/mcp/rest/get_company?id=4428"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconstance-hotels-resorts-guest-services-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconstance-hotels-resorts-guest-services-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconstance-hotels-resorts-guest-services-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/constance-hotels-resorts-guest-services-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconstance-hotels-resorts-guest-services-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3861972}},{"tool":"search_jobs","arguments":{"company":"constancehotels.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3861972},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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