{"id":3814314,"url":"https://alion.io/job/constance-hotels-resorts-reservation-coordinator","title":"Reservation Coordinator","company":{"id":4428,"name":"Constance Hotels & Resorts","domain":"constancehotels.com","url":"https://alion.io/company/constancehotels","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belle Mare, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T12:33:40Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T17:59:24Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences - for guests and team members alike.\n The Reservation Coordinator has the main responsibility to ensure that all systems and procedures run smoothly and efficiently at all times.\nThe Job Description includes the following dimensions along with their respective Performance indicators and the Key result areas.\nDuties and Responsibilities:\nResponsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.\nTo print Room Typewise Occupancy Forecast everyday and send to CHSL offices.\nTo answer telephone calls & give information + availability.\nTo deal with direct bookings as well as Travel Agents bookings.\nTo trace pending files.\nTo check Rooming List sent by Ground Handling Agents.\nTo input all confirmed bookings in the ‘Materialised Bookings’ Chart.\nTo revise all bookings for the coming month on Saturdays.\nTo follow up proforma invoices for bookings for the coming month on Saturdays.\nTo deal with Leading Hotels of the World Bookings.\nTo follow up group bookings as well as Prime Season bookings as from January next year.\nTo ensure all customers requests are handled quickly and efficiently.\nTo activate quick response to guest problem and then follow up to ensure the guest is satisfied with the end result.\nTo control and monitor out of order room status to ensure a maximum rooms revenue.\nTo develop systems when necessary to ensure a smooth process of paper work or communication between other hotel departments.\nTo at all time set an example within the department regarding deportment, attitude and professionalism.\nTo upsell wherever possible to ensure a maximum room rate is achieved.\nTo perform any other duties as may be assigned by the Management.\n Qualification:\nMiddle or Secondary Education + Additional training or certificates in the relevant field.\nExperience:\nA minimum of 1 year of experience in hotel industry.\nProven experience working in a top luxury resorts.\nExperience working in remote island locations is a plus.\nTechnical skills:\nExcellent phone skills needed.\nClear verbal and written communication skills.\nStrong computer skills necessary.\nCandidate must have attention to detail, be able to multi-task, must have experience handling customer service issues and be a team player.\nMust be able to maintain confidentiality of information.\nBe fluent on all hotel products and services.\nFluency in English and another language, written and verbal communication.\nKnowledge of a third language is a plus.\n WORK WITH CONSTANCE\nJoin a team where well-being, career development, and collaboration are at the heart of everything we do.\nWe believe in continuous learning and growth to help our teams achieve their full potential.\nA strong family spirit is part of our identity, we support and care for one another.\nWe offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.\nOur passion for luxury hospitality is reflected in every detail of the guest experience.\nWe are committed to environmental and societal contributions, integrating sustainability into everything we do.\nWe want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.\nBe part of a company that values people, innovation, and excellence.","description_format":"text","description_chars":3928,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel"],"lifecycle":[{"event":"open","at":"2026-11-05T15:34:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":18,"reasons":["conf:5","win:early","comp:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/constance-hotels-resorts-reservation-coordinator","json_url":"https://alion.io/job/constance-hotels-resorts-reservation-coordinator.json","meta":{"generated_at":"2026-11-10T19:16:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10175,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4428},"rest":"https://alion.io/mcp/rest/get_company?id=4428"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconstance-hotels-resorts-reservation-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconstance-hotels-resorts-reservation-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconstance-hotels-resorts-reservation-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/constance-hotels-resorts-reservation-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconstance-hotels-resorts-reservation-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3814314}},{"tool":"search_jobs","arguments":{"company":"constancehotels.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3814314},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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