{"id":2229927,"url":"https://alion.io/job/constance-le-chaland-executive-housekeeper","title":"Executive Housekeeper","company":{"id":3901639,"name":"Constance Le Chaland","domain":"constancelechaland.com","url":"https://alion.io/company/constance-le-chaland","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Port, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":10652},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-10T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-10T00:00:00Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"Company Description\nLocated on the pristine south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.\n\nJob Description\nCustomer Service \nWork with the appropriate departments of the hotel to obtain and disseminate all relevant information concerning arriving guests and with his team prepare guests‘stays meticulously.\nEnsure that standards of excellence in customer service are maintained and regularly updated.\nDevelop changes in products and services in response to customer requirements and evaluate against their improvement to the service.\nEnsure that guest’s expectations are anticipated, met at all times and even regularly exceeded.\nMonitor guests’ satisfaction throughout their stays and take appropriate steps and immediate corrective measures where necessary.\nDeal with all guests’ queries and complaints swiftly and efficiently.\nMaintenance of facilities\nWith the Maintenance Manager of the hotel, set-up and monitor a proper preventive maintenance program in order to ensure that the grounds, buildings and equipments and their dependencies are always meticulously maintained in excellent running order at all times.\nEnsure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently.\nEnsure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed.\nHuman Resources\nThrough proper communication ensure that staff members have all the information they require in order to provide excellent customer service at all times.\nEnsure that all sections have the appropriate staffing levels for efficient operations while achieving set employee productivity targets.\nConstantly monitor staff morale to ensure that the personnel is kept in an appropriate state of discipline, motivation and commitment to the objectives of the organization at all times.\nEnsure that the personnel receives appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties.\nRegularly appraise his immediate collaborators in order to feedback to them essential information to enable them to constantly improve their performance.\nImplement Disciplinary and grievance procedures in conjunction with the Human Resources Department.\nCreate the necessary conditions for productive work, and working, evaluated to achieve objectives to satisfy qualities and standards of performance.\nUse effectively, monitor and control manpower and natural resources to balance both budgetary requirements and customer needs.\nEnforce adherence of employees to the dress, appearance and conduct codes established by the hotel.\nReporting\nRegularly participate in management and coordination meetings organized by the General Manager or his representative as required.\nReport on the administration and operation of the department on a regular basis as per established policies.\nSafety Practices\nEnsure and maintain that Health and Safety practices are followed at all times.\nAdhere to fire alarm or any emergency statutory procedures in the event of fire.\nPromote Energy efficiency and environment and identify improvement to support the Green Globe Policy.\nBudget monitoring and Control\nEnsure that all Hotels Constance financial control Policies and Procedures are strictly adhered to.\nThrough constant monitoring, ensure that all elements of costs are kept within acceptable limits and initiate any corrective measures whenever necessary (Expenditure & Opex & Uniform).\nControl the inventory of linen supplies, amenities and uniforms.\n\nQualifications\nQualification:\nHold a Diploma or Degree in Hospitality Management, Hotel Management, Housekeeping Management, or a related field.\nExperience:\nA minimum of 2 years of experience in the hotel industry in a similar position.\nProven experience working in top luxury resorts with at least 150 rooms.\nProven experience in housekeeping operations management, including rooms, public areas, laundry, and linen control.\nTechnical Skills:\nWorking knowledge of various computer software programs (MS Office, hotel property management systems, housekeeping management systems).\nUp to date with housekeeping trends, cleaning technologies, and best practices.\nAbility to manage budgets, control costs, and meet financial targets.\nStrong knowledge of health, safety, hygiene, and sanitation standards.\nSoft Skills:\nAbility to lead, motivate, and develop a multicultural team.\nMastery in organization, planning, and attention to detail.\nStrong communication and interpersonal skills.\nExcellent problem-solving and decision-making skills.\nGuest-oriented and service-minded.\nAbility to work under pressure and maintain high service standards.\nStrong leadership and team management 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