Spa Receptionist

Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences - for guests and team members alike.

Duties and Responsibilities:

Your role as Receptionis t is key, as you are responsible for the guests’ first impression of the spa and for handling their reservations and related recommendations.

It is your responsibility as a Spa Receptionist to ensure that we deliver that special, individual and unique service to all guests in the Constance Spa.

It is your responsibility to create the most welcoming and warm environment for our guests, to ensure a level of service and handover completed as per established standards. You must also follow up on each guest’s experience and satisfaction when the guest returns to the reception area at the end of their journey.

As the Spa Receptionist you are the main point of contact with our guest and the reason why you are expected to be aware and always updated on all team members’ and managers’ movements.

You must be able to provide a service that is responsible, spontaneous, personal and genuine. In order to do this, you will require a high level of social skills and the ability to take responsibility for the customer service in the spa. High standard of presentation is essential together with reliability and punctuality.

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

• Consultation with guests regarding booking treatments.
• Be knowledgeable in using Spa software in order to provide flawless service and an effective booking situation
• Management of all related billing procedures in an effective and professional manner.
• Service of welcome drinks along with the knowledge of the properties of the same as implemented in operation.
• Management of all booking-related telephone calls. This includes consultation with the guest on treatments and ensuring that the service experience begins at this first call.
• Be well informed about the retail products and serve the clients request and interests with regards to the same.
• Follow up with guests regarding therapists’ product recommendations. Ensure that products are prepared along with the guests billing to ensure seamless service.
• Be knowledgeable of retail products related to specific menu treatments and be able to make recommendations thereafter.
• Be knowledgeable of all your duties and follow the set guidelines Standards of Operation (SOP) and checklists for the Spa.
• Keep your work area clean and organised.
• Handle guest complaints with a sense of ownership in a calm and solution-oriented manner.
• Being present, actively take part in meetings and trainings given by Management.
• Greet all clients with name recognition, a welcoming smile, a clear but soft tone of voice and a warm attitude.
• Always stay informed on other resort activities and actively promote them.
• Answer all telephone calls within 3 rings in a friendly, smiley and prompt manner.
• Be genuinely committed to clients and your fellow colleague’s care. Take care and show ownership of the client from their arrival to their departure in the spa. Do your best to accommodate client needs and requests at all times.
• Be reliable and punctual at all times.
• Keep a daily log of their visit and compile a client history after they leave.
• Communicate in the spa and with other departments regularly. Particularly those departments with which you have a great deal of interaction.
• Handle any accident or guest incident in a swift and professional manner.
• At all times present a healthy and well-maintained appearance and proper grooming as per the Company’s Grooming and Uniform Standards.

Qualification:

• Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.

Experience:

• A minimum of 1 year of experience in hotel industry.
• Proven experience working in a top luxury resorts is a plus.
• Experience working in remote island locations is a plus.

Technical skills:

• Good knowledge of customer service.
• Good organization skills.
• Good computer skills.
• Fluency in English and another language, written and verbal communication.
• Knowledge of a third language is a plus.

WORK WITH CONSTANCE

Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

Be part of a company that values people, innovation, and excellence.