{"id":1361671,"url":"https://alion.io/job/constant-system-engineer-gioc","title":"System Engineer, GIOC","company":{"id":1786392,"name":"Constant","domain":"constant.com","url":"https://alion.io/company/constant-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":27000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Platform Engineering","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Vultr","optional":false},{"name":"Windows","optional":false},{"name":"Bash","optional":true},{"name":"Confluence","optional":true},{"name":"ITIL","optional":true},{"name":"PagerDuty","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-09-14T10:54:36Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-09-28T22:53:35Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Who We Are\nVultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.\nVultr Cares\nMedical Insurance stipend paid annually\n\n9 Company-Paid Holidays\n\nGenerous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year\n\nProfessional Development Reimbursement\n\nInternet reimbursement\n\nFitness membership reimbursement\n\nCompany paid Wellable subscription\n\nJoin Vultr\nVultr is expanding its India presence and is building its first Global Integrated Operations Command Center (GIOC) in Chennai - the 24x7 nerve center for monitoring, triage, and first response across Vultr’s global cloud, systems, network, and security operations.\nWe are seeking Systems Engineers to serve as the first line of response for Vultr’s systems estate - compute, storage, operating systems, and virtualization. This is a frontline operations role for engineers who thrive in a fast-paced, alert-driven environment and want to grow into deeper SRE, systems, and platform engineering careers. You must be comfortable working on a rotational shift model (24x7) - including nights, weekends, and holidays, to ensure we have full coverage.\nRole Overview\nThe Systems Engineer is the entry point of the GIOC incident lifecycle. You monitor health signals across Vultr’s systems estate, acknowledge and triage alerts within defined first-response SLAs, execute documented runbooks to resolve common issues, and escalate cleanly to Senior Systems Engineer when an issue falls outside L1 scope. The role ensuresfast, accurate first response that protects customer experience and keeps incidents moving toward resolution.\nYou operate from a consolidated single-pane-of-glass dashboard, classifying and routing incidents by severity and tower while owning accurate, complete documentation of every action. Success is measured by first-response SLA adherence, triage accuracy, and runbook resolution rate. The role runs on a rotational schedule to sustain 24x7 coverage.\nKey Responsibilities\nAlert Monitoring & First Response\nMonitor systems-estate health signals (compute, storage, OS, virtualization) from a consolidated single-pane-of-glass dashboard\n\nAcknowledge alerts and incidents within first-response SLA targets\n\nPerform initial review - read the alert, check recent changes, and review the CMDB before acting\n\nTriage & Severity Classification\nClassify each incident by severity and customer impact, confirming the owning tower (Systems / Network / Security / cross-tower)\n\nRoute and assign tickets accurately to the correct tower or escalation path\n\nSustain triage accuracy at or above the GIOC go-live standard\n\nReassess severity as impact evolves, and declare higher when in doubt\n\nRunbook-Driven Resolution\nMatch alert signatures to documented runbooks and execute permitted L1 actions\n\nResolve common, well-understood systems issues end to end within L1 scope\n\nDocument every step taken, with supporting evidence, in the incident ticket\n\nEscalation & Handoff\nEscalate unresolved or out-of-scope issues to Senior Engineers with a clean, complete handoff (symptom · evidence collected · steps tried · current state)\n\nFlag missing or ineffective runbooks as runbook gaps for review and continuous improvement\n\nInitiate and support major-incident (Sev-0 / Sev-1) bridges per the escalation matrix\n\nTrack escalations to closure and confirm service is restored before resolving the ticket\n\nOperational Documentation & Communication\nMaintain accurate shift logs, ticket updates, and incident timelines\n\nProvide clear, timely status communication to stakeholders and customers per severity\n\nProduce thorough shift-handover notes for seamless continuity\n\nContinuous Improvement\nIdentify recurring alerts and noise as candidates for tuning and automation\n\nContribute to and improve runbooks and knowledge-base articles\n\nParticipate in post-incident reviews (PIR) and trend reviews\n\nQualifications & Experience\nGraduate/Engineer in a relevant field (B.E./B.Tech, or equivalent)\n\n3-5 years of experience in systems administration, preferably in NOC/SOC, or IT operations\n\nGood understanding of Linux/Windows\n\nWorking knowledge of operating systems - processes, services, and log analysis (Linux/Windows)\n\nFamiliarity with compute, storage, and virtualization concepts - VMs, Hypervisors, and basic networking\n\nUnderstanding of incident-management fundamentals and severity-based triage\n\nExposure to monitoring/observability tools and ticketing systems (alerting consoles, ITSM)\n\nStrong written communication for accurate documentation and clean escalation handoffs; willingness and ability to work a rotational 24x7 shift model, including nights, weekends, and holidays\n\nProficient in English verbal and written communication\n\nPreferred Qualifications\nITIL V4 Foundation certification or equivalent ITSM knowledge\n\nLinux certification (RHCSA / LFCS) or a cloud-fundamentals certification\n\nScripting familiarity (Bash, Python, or PowerShell) for routine automation\n\nExposure to cloud platforms and GPU / high-density infrastructure\n\nPrior working experience in a 24x7 NOC, SOC or Command-Center environment\n\nExperience in using tools such as JIRA, Confluence, PagerDuty, and observability platforms\n\nInclusion & Privacy\nWe are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.\nWe also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.\nWhere allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy.","description_format":"text","description_chars":6928,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Health insurance","Internet reimbursement","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Services","Cloud Platforms (IaaS & PaaS)","Cloud Storage & File Sharing"],"lifecycle":[{"event":"open","at":"2026-09-28T00:02:51Z"}],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.549,"p_room":0.9,"age_days":13,"expected_fill_days":33,"reasons":["conf:0","stale_co","win:mid"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/constant-system-engineer-gioc","json_url":"https://alion.io/job/constant-system-engineer-gioc.json","meta":{"generated_at":"2026-09-28T23:51:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1332,"day_limit":5000,"remaining_today":3668,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}