{"id":1361711,"url":"https://alion.io/job/constant-technical-account-manager","title":"Technical Account Manager","company":{"id":1786392,"name":"Constant","domain":"constant.com","url":"https://alion.io/company/constant-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":103000,"max_usd":230000,"period":"year","method":"role_country_seniority_unknown","sample_n":2707},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"CI/CD","optional":false},{"name":"DNS","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Vultr","optional":false}],"status":"live","first_seen_at":"2026-03-11T01:08:44Z","employer_posted_date":"2026-03-11","last_verified_at":"2026-09-30T04:03:28Z","board_verified":true,"closed_at":null,"days_open":203,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":202},"description":"Who We Are\nVultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.\nVultr Cares\n100% company-paid insurance premiums for employee medical, dental and vision plans.\n\n401(k) plan that matches 100% up to 4%, with immediate vesting\n\nProfessional Development Reimbursement of $2,500 each year\n\n11 Holidays + Paid Time Off Accrual + Rollover Plan\n\nCommitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year\n\n$500 stipend for remote office setup in first year + $400 each following year\n\nInternet reimbursement up to $75 per month\n\nGym membership reimbursement up to $50 per month\n\nCompany paid Wellable subscription\n\nJoin Vultr\nThe CPU-focused Technical Account Manager (TAM) owns the post-sales technical relationship for a portfolio of customers leveraging the company’s global cloud compute, networking, and storage platforms. This role is responsible for driving successful onboarding, managing ongoing technical health, and ensuring customers realize long-term value and growth using the company’s CPU-based IaaS offerings.\nYou’ll combine strong technical acumen with customer-centric strategy, helping customers architect workloads, optimize performance and spend, navigate roadmaps, and resolve complex issues in partnership with Support, Product, and Engineering.\nKey Responsibilities\nCustomer Onboarding & Architecture Guidance\nLead onboarding for new CPU customers: environment setup, architecture validation, networking configuration, and workload migration planning.\n\nAdvise on best practices for compute, storage, snapshots, networking, security, HA/DR, and scaling.\n\nReview customer architectures and provide optimization recommendations to improve performance, and increase reliability.\n\nTechnical Relationship Ownership\nServe as the primary post-sales technical point of contact for assigned accounts.\n\nConduct regular technical reviews and QBRs to track progress, risks, consumption, and upcoming needs.\n\nDevelop deep understanding of customer workloads and use cases (applications, databases, microservices, etc.).\n\nIssue Management & Escalations\nCoordinate internal escalations with Support, SRE, Networking, Engineering and Product Management to ensure timely resolution.\n\nIdentify systemic issues and advocate for customers in cross-functional conversations.\n\nDocument incident reviews and communicate root cause, corrective actions, and preventative plans.\n\nAccount Growth & Adoption\nIdentify opportunities for customers to adopt additional compute types, storage offerings, networking features, managed databases, and orchestration services.\n\nPartner with Sales to support expansion cycles with technical insights and validation.\n\nMonitor utilization patterns and proactively recommend optimizations.\n\nCustomer Advocacy & Product Feedback\nProvide structured feedback to Product teams on compute, storage, and networking capabilities.\n\nParticipate in beta programs with customers.\n\nQualifications\n3-5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role.\n\nStrong knowledge of Linux systems, virtualization, cloud networking (VPC, BGP, Network design), DNS, firewalls, load balancers and compute orchestration.\n\nExperience with containerization, CI/CD pipelines, and observability tooling.\n\nSignificant hands on Kubernetes experience.\n\nAbility to translate customer needs into actionable recommendations.\n\nExcellent communication, relationship-building, and executive presentation skills.\n\nExperience with IaaS pricing, billing, and usage optimization is a plus.\n\nCompensation\n$80,000 - $100,000\nFinal compensation will vary depending on years of experience, background/skill set, location, and applicable laws.\nInclusion & Privacy\nWe are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.\nWe also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.\nWhere allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy.","description_format":"text","description_chars":5498,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Gym membership","Internet reimbursement","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Services","Cloud Platforms (IaaS & PaaS)","Cloud Storage & File Sharing"],"lifecycle":[{"event":"open","at":"2026-09-28T00:02:51Z"}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.205,"p_room":0.28,"age_days":202,"expected_fill_days":36,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/constant-technical-account-manager","json_url":"https://alion.io/job/constant-technical-account-manager.json","meta":{"generated_at":"2026-09-30T04:22:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3019,"day_limit":5000,"remaining_today":1981,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}