{"id":3172801,"url":"https://alion.io/job/constellation-automotive-junior-product-support-analyst","title":"Junior Product Support Analyst","company":{"id":4374790,"name":"Constellation Automotive","domain":"constellationautomotive.com","url":"https://alion.io/company/constellationautomotive","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coimbra, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"C#","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-23T00:00:00Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Sobre a vaga\nOur Junior Product Support Analyst is a vital member of our operational team and ensures our mission critical systems and services are delivered and supported to service level expectation. Working within a team of support analysts, the role requires in-depth understanding of our IT systems, services, feeds and flows to ensure the highest levels of service availability.\n\nO que vais fazer\n\nWork closely with our Service Delivery Management, Service Desk, IT Operations Centre, Data Centre, Cloud Operations, Product Ownership and Engineering functions to better understand incident root cause, resolution, and improvement activities\nClose communication with our customers via Teams, Incident Management portal and email on expected actions, updates and resolution activities\nAbility to create and maintain effective operational documentation, training and testing support materials thus ensuring our operators can perform to required standards\nAble to investigate and resolve service problems and incidents using suitable workarounds or permanent fixes\nTo effectively triage and manage service requests, incidents, problems and changes using appropriate ticket management systems ensuring impact and urgency is fully understood\nTo support our in-house development, test and release teams wherever required\nAbility to prioritise own workload and support your colleagues wherever possible\nPro-active monitoring of live services, statistics and system events using tools such as Application Insights and Dynatrace\nHands on and advanced level use monitoring system alerting, scheduling and batch processing tools to better understand service incidents and improvement opportunities\nAttendance at functional and non-functional ceremonies as and when required\nKnowledge sharing of issues and resolutions to empower self and mentor others moving forward\nApplication of data control fixes to our user acceptance, pre-production and production when and where authorised to do so\nFoster strong and positive working relationships with peers and customers\n\nO que é pedido\n\nOnly applications submitted in English will be considered\n\nValorizado\n\nGood standard of written and verbal communication skills\nAbility to work effectively within teams or as an individual contributor\nTo be self-motivated, dependable and trustworthy with a genuine ‘Can Do’ service attitude\nExcellent customer service and communication skills and be confident managing your own workload\nMethodical, pragmatic and creative when working under pressure and to tight timescales\nProven operational understanding with flexibility and ability to support out of hours\nSound understanding of testing and release management importance, methodologies and structure\nA recognised team player with flexible approach to working environment\nAppreciation of development software delivery life cycles\nHigh-level understanding of programming languages such as .Net, Java, RPG, CL and C#\nGood technical ability and understanding of infrastructure and networking e.g. FTP, SSL\nUnderstanding of how websites are constructed and developed along with the technical ability/desire to investigate different services issues such as user interface and backend integration problems\nAmbition to want to know what is going on behind the scenes and to recreate service issues\nAbility to take ownership and responsibility for quality\nMust be able to adapt to changing conditions and requirements\nTo be able to go that extra mile where necessary with a focus on “customer service”\n\nResumo organizado por IA a partir do anúncio original. 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